Customer Service

Customer Service# Customer ServiceLegal Address - Elkhart, IN 46516## OverviewLevelEntryPosition TypeFull TimeJob Shift1st Shift## DescriptionJob Purpose: - The Customer Service position at Dimensional Metal Products LLC is responsible for delivering exceptional service to our clients by addressing inquiries, resolving issues, and ensuring a seamless customer experience. This role is pivotal in maintaining customer satisfaction and fostering long-term relationships with our clientele. Key Responsibilities: - Respond promptly and professionally to customer inquiries via phone, email, and in-person interactions. - Resolve customer issues efficiently, ensuring a high level of satisfaction and maintaining a positive image of the company. - Maintain accurate records of customer interactions, transactions, and feedback in the customer service database. - Collaborate with other departments to address customer needs and provide comprehensive solutions. - Identify opportunities to improve customer service processes and suggest enhancements to management. - Assist in the development and implementation of customer service policies and procedures. - Provide product and service information to customers, ensuring they are well-informed and confident in their purchases. - Participate in training sessions and stay updated on product knowledge and industry trends to better serve customers.## QualificationsRequired Education: - High school diploma or equivalent required. - Associate's degree in Business Administration or a related field preferred. Required Experience: - Minimum of 2 years of experience in a customer service role, preferably within the manufacturing or metal products industry. - Proven track record of effectively managing customer inquiries and resolving issues in a timely manner. - Experience with CRM software and customer service platforms is highly desirable. Required Skills and Abilities: - Excellent verbal and written communication skills, with the ability to communicate clearly and professionally with clients and team members. - Strong problem-solving skills and ability to handle challenging situations with tact and diplomacy. - Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software systems. - Ability to work independently and as part of a team in a fast-paced environment. - Strong organizational skills with attention to detail and the ability to multitask effectively. - Demonstrated ability to prioritize tasks and manage time efficiently to meet deadlines. #J-18808-Ljbffr Priority Dispatch Corp.