Manager, Facilities

The Facilities Manager leads facilities maintenance operations for an assigned region to ensure safe, reliable, and efficient building and equipment performance across restaurant locations. This role oversees service request management, vendor coordination, and preventive maintenance programs to support consistent operational standards and timely issue resolution.

The position works closely with store teams, internal partners, and vendors to maintain equipment reliability and manage repair and maintenance costs. The Facilities Manager also serves as a liaison with landlord representatives on facility-related matters and supports facility improvement initiatives, operational reporting, and emergency response as needed. This role reports to the Director of Facilities.

Responsibilities

• Oversee service request management for assigned restaurants, including troubleshooting issues, routing work orders, dispatching vendors, and ensuring timely resolution.

• Coordinate with vendors, contractors, and internal teams to manage repair and maintenance work while ensuring service quality and cost efficiency.

• Administer and monitor the regional Preventive Maintenance (PM) program, including scheduling services, managing vendor contracts, and ensuring compliance with maintenance standards.

• Monitor repair and maintenance activity and analyze spending trends to identify opportunities for cost control, operational improvements, and equipment reliability.

• Maintain working knowledge of restaurant equipment, warranties, and manufacturer recommendations to support repair-versus-replacement decisions.

• Serve as a liaison between store teams, vendors, and landlord representatives to coordinate facility-related issues and maintain positive working relationships.

• Support facilities systems administration including maintaining data accuracy, dashboards, and user access as needed.

• Assist with the preparation, review, and coordination of vendor proposals, bids, and project scopes.

• Conduct restaurant visits to perform facility walk-throughs, assess building conditions, identify maintenance needs, and provide operational guidance to store teams.

• Ensure accurate record keeping for work orders, vendor activity, and invoices while supporting budget tracking and reporting.

• Provide support for urgent facility issues and participate in emergency response coordination when needed.

• Assist with seasonal facility readiness, including preparation for changing weather conditions.

Qualifications

• Minimum of 4 years of experience in facilities management, building maintenance, trades, or property operations, preferably in restaurant, retail, or hospitality environments.

• Bachelor's degree in Construction Management, Engineering, Architecture, Business Administration, or related field preferred; equivalent experience may be considered.

• Strong knowledge of building systems, commercial kitchen equipment, and preventive maintenance practices.

• Demonstrated ability to manage multiple service requests, vendors, and priorities in a fast-paced operational environment.

• Strong communication and interpersonal skills with the ability to work effectively with store teams, vendors, landlords, and internal stakeholders.

• Experience analyzing repair and maintenance costs, budgets, and operational trends.

• Proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint) and familiarity with facilities or work order management systems (Service Channel experience a plus).

• Strong organizational and problem-solving skills with attention to detail and the ability to meet deadlines.

• Working knowledge of budgeting processes and basic P/L concepts related to facilities maintenance.

• Spanish language skills are a plus.

• Ability to travel as needed within the assigned region.