Office Management & Staff Support - Pentagon, Arlington, VA

Position Description & Qualifications If you are an experienced Office Management & Staff Support (Executive Assistant or Senior Administrative_ professional looking for a new opportunity to support the U.S. Navy and join a dynamic team, then Serco has an amazing opportunity for you! Serco is hiring an Executive Assistant / Office Management and Staff Support Specialist to support the front office of a senior Navy staff organization at the Pentagon in Arlington, VA. Must have an active U.S. Department of War (DoW) Top Secret clearance with SCI eligibility. Serco supports the OPNAV N99 front office, providing executive-level administrative, scheduling, and staff support directly to the Assistant Deputy Chief of Naval Operations (ADCNO) and front office leadership. This is a fast-paced, flag-level environment where discretion, judgment, and anticipation of the principal's needs are as important as administrative execution. This position is contingent upon residence in the National Capital Region (NCR) and the ability to work onsite at the Pentagon full time. In This Role, You Will Manage calendars — schedule, deconflict, and prioritize meetings by topic and seniority; research incoming requests to determine purpose and appropriate level of participation; ensure meeting coverage when the principal cannot attend. Coordinate full meeting logistics: conference rooms, special access spaces, and Visiting Flag Officer reservations; JWICS and SVTC paperwork; VTC tickets and dial-in distribution; seating charts and read-ahead materials for flag-level engagements. Handle classified material and visitor control — scrub the front office before uncleared personnel enter, escort and monitor visitors, manage burn bag preparation and weekly pickup, and ensure TS/SCI tablets are collected daily. Track front office personnel actions for situational awareness: required RO/RM training completion, New Employee Orientation rosters, BSO-15/BSO-11 performance plans and end-of-year assessments, civilian awards and Civilian of the Quarter nominations, and ongoing hiring actions. Manage travel and correspondence — approve organizational travel in the Defense Travel System (DTS), route local travel requests for ADCNO approval, maintain NIPR and classified distribution lists, and process correspondence on behalf of front office leadership. Coordinate across the staff with JAG on legal and ethical reviews of ADCNO invitations, with PAO and OLA on conference and Congressional engagements, and with other Executive Assistants to align principals' schedules. Run day-to-day office operations: answer and route phone calls, greeting and direct visitors, order and track supplies, troubleshoot printer and network issues with IT or the NMCI VIP line, support offsites and All Hands Calls, attending daily standups and recurring syncs, and provide inputs to the Monthly Status Report. To Be Successful In This Role, You Will Have An active DoW Top Secret clearance with SCI eligibility. A U.S. citizenship. A High School Diploma or higher. 8 years of experience providing administrative or executive support, preferably in a DoD or military staff environment. Demonstrated expertise with Microsoft Windows, Outlook, Word, Excel, and PowerPoint. Demonstrated ability to exercise discretion and sound judgment with sensitive information and competing senior-level priorities. Additional Desired Experience And Skills Prior experience supporting a flag officer, SES, or equivalent senior executive; familiarity with OPNAV staff processes and Pentagon visitor control. Working knowledge of DTS, DCPDS, and DISS, and experience with JWICS, SVTC, and classified material handling procedures. Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: If you require an accommodation with the application process please email: View email address on click.appcast.io or call the HR Service Desk at View phone number on click.appcast.io, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email View email address on click.appcast.io. Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Pay Transparency Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits — Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role): Medical, dental, and vision insurance Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract 401(k) plan that includes employer matching funds Tuition reimbursement program Life insurance and disability coverage Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection Birth, adoption, parental leave benefits Employee Assistance Plan To review all Serco benefits please visit: Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: View email address on click.appcast.io. #J-18808-Ljbffr Serco