Collection Specialist

Collections Specialist

LHH is assisting a client in south Charlotte with their need for a Collections Specialist on a temp-to-hire basis. This role is responsible for managing accounts receivable portfolios, collecting outstanding balances, research and resolving payment issues, and maintaining positive customer relationships. The ideal candidate will have strong communication skills, experience with business-to-business collections, and the ability to work independently in a fast-paced environment.

Responsibilities

• Manage collections efforts for assigned customer accounts and follow up on past-due balances.
• Contact customers by phone and email to secure payment and resolve delinquent accounts.
• Investigate and resolve billing disputes, payment discrepancies, and unapplied cash issues.
• Perform account reconciliations and maintain accurate collection notes and customer records.
• Prepare and review aging reports and provide updates on collection status.
• Collaborate with internal teams including Sales, Customer Service, and Accounting to resolve account issues.
• Recommend accounts for credit hold, payment plans, or escalation when necessary.
• Maintain positive customer relationships while effectively reducing outstanding receivables.
• Assist with month-end reporting and special projects as needed.

Qualifications

• 2+ years of collections, accounts receivable, or credit experience.
• Strong negotiation and customer service skills.
• Experience researching and resolving billing or payment issues.
• Proficiency with Microsoft Excel, including basic reporting and data analysis.
• Experience working within ERP or accounting systems preferred (SAP, Oracle, Dynamics, etc.).
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to manage multiple priorities.
• Self-motivated with a high level of accountability and attention to detail.