Parts Specialist

ToyotaLift Northeast is a trusted provider of material handling solutions, specializing in forklifts, parts, and service support for customers across the Northeast. We are committed to keeping businesses running efficiently by delivering reliable equipment, expert service, and fast, accurate parts support. At the core of our company is a dedication to customer satisfaction, teamwork, and doing business with integrity every day.

We are seeking a detail-oriented and customer-focused Parts Specialist to join our team. This role is responsible for supporting customers and service technicians by ensuring the right parts are identified, processed, and delivered accurately and on time. You will work closely with internal teams and customers in a fast-paced environment where accuracy, communication, and urgency are key.

What You'll Do

• Assist customers in person and over the phone with parts orders and inquiries
• Work closely with Service Technicians and the Parts Manager to ensure accurate parts fulfillment
• Post and verify daily technician paperwork, ensuring all parts are correctly charged to work orders
• Support ToyotaLift technicians by maintaining and replenishing van stock
• Process customer orders, communicate backorders, and provide ETA updates
• Prepare parts and tire quotes for customers and internal teams
• Pull and distribute truck stock for road technicians and service jobs
• Assist with shipping, receiving, and occasional parts deliveries/pickups
• Provide backup support to other Parts Specialists as needed
• Maintain accurate records and ensure timely processing of all transactions
• Perform additional duties as assigned

What We're Looking For

• Strong verbal and written communication skills
• Excellent phone etiquette and customer service mindset
• High attention to detail and accuracy in data entry and order processing
• Ability to multitask in a fast-paced environment
• Proficiency with Microsoft Office (Word, Excel, Outlook) and CRM systems
• Self-motivated team player with a strong work ethic
• Commitment to safety and professionalism
• Valid driver's license required

Education & Experience

• High School Diploma or equivalent required
• 1-3 years of experience in automotive, industrial, or equipment parts environment preferred

Physical Requirements

• Ability to sit, stand, and walk for extended periods
• Ability to lift up to 50 lbs occasionally
• Frequent bending, lifting, twisting, kneeling, and reaching required
• Ability to communicate clearly in a high-paced environment

Why Join Us?

• Competitive compensation package
• Comprehensive medical, dental, and vision coverage
• Generous paid time off and paid holidays
• Opportunities for career growth, development, and internal advancement
• A collaborative team-oriented culture where your ideas and contributions are valued
• Stability of an established organization with the energy of a growing team

ToyotaLift Northeast is dedicated to being an Equal Opportunity Employer.