Mortgage Lending Assistant

Job Description

Job Description

Description:

Join Maine Savings as a Mortgage Lending Assistant!

As a Mortgage Lending Assistant, you will support our Mortgage Loan Officer. In this role, you will help move prospective clients through the loan process by providing sales support, loan coordination, document collection, customer service, and end-to-end follow-through. Your work will directly increase MLO productivity and contribute to an exceptional borrower experience.

What You’ll Do :

• Monitor loan files and ensure efficient, accurate processing through closing
• Organize and track active loans as directed by the MLO
• Obtain borrower applications and assist with pre-qualification
• Deliver superior member service to borrowers and partners
• Complete and review required forms; collect documentation and fees
• Submit files to underwriting and ensure compliance and accuracy
• Manage inbound calls for the MLO and ensure professional communication
• Maintain the MLO database and coordinate submissions to processing and closing
• Assist with pricing scenarios and rate locks
• Provide loan status updates to borrowers and maintain pipeline visibility
• Learn and utilize internal mortgage technology and loan systems
• Maintain strong working knowledge of FHA, VA, USDA, and other mortgage programs
• Follow all federal and state lending compliance guidelines

Requirements:

Work schedule is 8am-5pm, Monday - Friday. Hybrid remote schedule may be provided after training period is complete.

Please note that hours listed, Saturday requirements, and remote work opportunities are subject to change at any time, based on needs of Maine Savings.

Education

• High school diploma required.
• Associate’s or bachelor’s degree preferred, especially in business, finance, communications, or a related field.
• NMLS.

Experience

• 2-5 years of experience as a mortgage loan assistant, processor, or mortgage operations specialist.
• Familiarity with conventional, FHA, VA, and USDA loan programs.
• Experience working in a loan origination system such as Encompass.
• Strong understanding of mortgage documentation, disclosures, and processing timelines.
• Excellent communication skills with borrowers, Realtors, attorneys, and internal staff.

Core Competencies

• Outstanding organization and attention to detail.
• Ability to manage 60-120 active loans across four MLOs, depending on complexity.
• Skilled at prioritizing competing deadlines.
• Professional phone and email communication.
• Ability to proactively identify missing documentation and keep files moving.
• Comfortable using Microsoft Office, document management systems, and Excel.

Maine Savings offers an excellent compensation package as well as the opportunity to thrive in a challenging, fun, and exciting environment. Maine Savings also offers health insurance, dental and vision insurance, 401k with company match, paid holidays, a generous Paid Time Off program, employee referral program, employee discounts, continuing education and student debt relief programs, longevity bonuses and more! Maine Savings is a growing modern financial institution offering members a full range of financial services. With over 42,000 members and over $845,000,000 in assets, Maine Savings is among Maine’s largest credit unions. With 12 branches, nearly 180 employees, and state-of-the-art technology, Maine Savings is committed to providing its members in-person service and modern conveniences. Founded in 1961 by employees of the Bangor and Aroostook Railroad Company, Maine Savings continues to serve its membership as a federally insured not-for-profit credit union.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.