Customer Experience Associate

The Opportunity: The Consumer Experience team is responsible for assisting with Dealer and Customer issue resolution. This investigative-based position requires unbiased decision-making and a strong desire to assist a consumer, one-on-one. Consumer Experience Associates report to the Manager, Consumer Experience, and are a key part of our Operations department to ensure our dealers and customers are getting the best experience possible when interacting with TrueCar. The ideal candidate will reside in the greater Austin, TX area. Initially, this role will be remote but will likely require in-office work in the future. How you'll drive TrueCar's success: Consumer support and triage – manage inbound requests across multiple channels (phone, email, text, chat) with efficiency, empathy, and resolution-focused strategies. Consumer data integrity management – ensure accurate, complete, and up-to-date customer records to support personalized experiences, reporting, and overall service quality. Deliver high-quality individual customer interactions and resolve cases efficiently. Provide real-time feedback on front-line communications to identify changes in trends and patterns. Your Expertise: Proven Customer Service experience Experience with Customer Relationship Management (CRM) platforms, such as Salesforce Experience working in a fast-paced, highly accountable organization Exemplary written and verbal communication skills Ability to multitask efficiently and work within assigned scheduling requirements, which may include extended hours and/or weekend availability TrueCar does not accept unsolicited agency submissions. If you are based in California, we encourage you to read this important information for California residents, linked here. #J-18808-Ljbffr