Network Supervisor

Pacific Office Automation is the largest independently owned document imaging and technology dealers in the nation Since 1976 we have grown to over thirty branches located in eleven western states OR WA CA AZ NM NV UT ID CO TX & HI With over 40 years of success in office equipment and technology salesservice our growth and reputation have afforded us great relationships with top manufacturers such as Canon Sharp Konica Minolta HP Ricoh Lexmark and many more Position We are seeking a Network Supervisor for our office in Phoenix AZ The Network Supervisor is a leadership position overseeing all duties and responsibilities of the Network Team This position works closely with our customers Information Technology IT Staff to provide the highest level of functionality of our networked devices Essential Job Duties Natural problem solving ability combined with a passion for fantastic customer serviceAbility to work in a fast paced environmentKnowledge of networking protocols and concepts VPN Routing Ports TCPIPNetwork analysis toolsNetwork and A CertificationsKnowledge and hands on experience providing technical support to users using Windows OSand other mainstream Microsoft applicationsResponsible for the supervision staffing discipline evaluation and goal setting for theNetwork TeamSupervise and direct the staff on the day to day operations of prioritization triagecommunication and escalation of business critical systemsservicesDirectly assist in assessing developing and maturing the capabilities of the team staff whichincludes leadership of people developing processes and understanding the functionality of theproduct we sell and how it interfaces with the customers network software solutions and workflowProvide guidance and leadership on the processes and technologies of current team resourceswhile assisting in forecasting the current and future needs of the teamSupervise and execute root cause and problem analysis with Network Technicians and customerIT staffAssist in the development and execution of training programs for new and existing TechniciansAssist Management efforts with the development andor revision of processes protocols andsystemsPerform other related duties as requiredQualifications Bachelors Degree in Computer Science or Computer Information Systems or equivalent workexperience5 years of experience in information technology with previous supervisorymanagementexperienceExcellent interpersonal written and oral communication skillsLeadership experience managing teams and influencing managementAbility to implement and troubleshoot systems changes and modifications on diverse platformsAbility to write technical instructions in the administration of systems andor systemsmodificationsBenefits Advancement and growth into leadership rolesTeam player environmentMedicalDentalVisionLife insurance plansMatched 401kPTO Vacation Sick LeaveFSAHSA ProgramsOur Commitment to Diversity and Inclusion Pacific Office Automation is proud to be an equal employment opportunity employer All qualified applicants will receive consideration for employment without regard to race color national origin ancestry gender sexual orientation gender expression or identity age religion veteran status or any other characteristic protected by law We celebrate our employees differences because we know that diversity makes us stronger LI Onsite