Runner - Ole Red Gatlinburg

Job Title

Provide exceptional service while delivering and serving food quickly and accurately from kitchen to guest tables. Perform front-of-house duties that increase the efficiency and productivity of the front-of-house team for a restaurant, bar, and entertainment destination.

Responsibilities:

• Greet all guests at table and interact in a natural, friendly manner, cultivating regular and repeat business.
• Check food orders before serving to ensure they are correct and properly presented and that special requests have been met.
• Deliver food and beverages to table, pre-bus as necessary.
• Memorize menus and daily specials to announce food with clear descriptions to guests.
• Anticipate and respond to guest needs. Respond to guest concerns/complaints regarding food or service and correct errors or resolve complaints with a friendly, positive attitude.
• Maintain line of sight/atmosphere control by circulating through work area throughout shift.
• Adhere to quality expectations and standards, including clean and professional uniforms and personal appearance.
• Attend pre-shift meetings before each shift. Perform defined opening/running/closing duties.
• Ensure responsible alcohol service per local ordinance, alcohol awareness training and company policies.
• Maintain a clean and orderly food service environment during operation and at end of shift, following sanitation procedures required by health regulatory agencies, focusing on both public areas and back of house.
• Report any breakage or damage to equipment or furniture immediately to management.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to leadership. Follow and support brand standard operating procedures (SOPs).
• Perform other duties as assigned.

Full-time employees are eligible to participate in our core benefits package, including:

• Competitive medical, dental, vision, and pharmacy plans
• 401(k) retirement plans with 4% company match, vested immediately
• Company paid life insurance and short- and long-term disability coverage
• Generous Paid Time Off (PTO) – vacation, sick, and holidays to provide flexibility
• 4 weeks fully paid parental leave, plus adoption and surrogacy financial support
• Employee Assistance Program (EAP) – free resource for employees and family members
• Identity theft protection – company-paid benefit to keep your personal information safe
• Perks – free and discounted tickets to shows, tours, restaurants, retail, and more

Education:

• High school diploma or equivalent preferred

Experience:

• Experience in restaurant operations

Knowledge, Skills and Abilities:

• Strong interpersonal and verbal communication skills
• Demonstrated team player and self-starter
• Standard food preparation/presentation knowledge
• Skilled in guest relations

Licenses / Certifications:

• State Alcohol Education Card required upon hire