Patient Registration Specialist - Lead

Pay Range: $25.00 - $33.71 The Patient Registration Specialist Lead is expected to perform at a higher level or generally more complex job-specific responsibilities than a Patient Registration Specialist. The PRS Lead provides support to the Patient Registration Supervisor and peers with training, auditing and reporting of the registration operations. PRS is a subject matter expert in training on the following: obtaining and verifying demographic, financial, and insurance information during the registration process accepting point-of-service payments or providing guidance for payment options clearing the patient for service delivery The PRS Lead functions as a team leader under supervisor guidance, working closely with the Patient Registration Supervisor or Manager to ensure goals are met for the site (locally assigned) or discipline (consortium-wide assigned). Key Essential Functions and Accountabilities Manages scheduling resources for patient appointments Manages communication tools for patient scheduling requests by patients and care teams Manages the pre- registration review process for insurance verification for upcoming appointments Retrieves payment collection for services, flat-rate services, co-pay or up-front collections Collects documentation according to requirements and timeliness for registration compliance Scans registration documents into the electronic health record Reviews and assigns insurance tiering for proper payor assignment Validates insurance eligibility and pre-authorization requirements Communicates with peers, patients, and care teams through multiple communication channels for appointment requests and patient-initiated outreach Creates new patient profiles in the electronic health record with quality data input of demographic information and proper identification collection Manages multiple worklists assigned: New Patient Registration Worklist Schedules and registers for various disciplines: Primary Care, Behavioral Health, Optometry, Rehabilitation, Radiology, Laboratory, and others Undergoes cross-training for assigned coverage as a PRS Coordinates signing up patients in the MySEARHC patient portal Enacts SEARHC's 7 Standard of Service Excellence and provides exceptional customer-service delivery Works well with peers, patients, and leadership Participates in departmental improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies Identifies community resources, fosters partnerships, and utilizes resources effectively Refers all patients without insurance coverage or questions to a Financial Counselor for resolution Refers patients to the Patient Health Benefits team for screening/enrollment in available/qualified insurance resources Provides training for new employees in the PRS traineeship and PRS role Under the guidance of the supervisor, audits encounters of PRS trainees and PRS team members and shares corrections that need to be made Reports activities: schedule fill-rate tracking, third-next available Monitors incoming schedule requests and messaging tools for timely response by the team Monitors standby/waitlist for timely response by the team Manages updates to providers for 90-day rolling schedules and block placements Provides supervisor support in the absence of the supervisor with guidance by manager 60 % of the job will require training and performing tasks in the PRS Trainee and PRS job description, 20 % auditing and reporting, and 20 % care team/dyad partner communication. Other duties as assigned. Education, Certifications, and Licenses High School Diploma or GED (preferred) Preference given to applicants with an advanced degree Basic Life Support preferred Experience 2 years of healthcare office experience or a minimum of an associate degree in lieu of healthcare office experience required Internal candidates with at least 1 year of experience as a Patient Registration Specialist or similar role at SEARHC will be considered qualified Knowledge, Skills, and Abilities Knowledge of available services at SEARHC, other tribal health organizations in Alaska, and community Customer service principles General knowledge of front-end revenue cycle requirements Attention to detail and high-quality data input; proficient use of computers Oral, written, and interpersonal communication skills De-escalation and critical thinking skills Quality review and ability to provide training feedback Ability to prioritize work and multi-task in a fast-paced office setting with many interruptions Ability to receive escalated scenarios for review prior to escalating to supervisor Comprehension of simple instructions, short correspondence, and memos Time-management, organizational, and customer-service skills Work flexible hours with limited unplanned absence and ability to work independently Computer skills: Proficient in Microsoft Office Products (Word, Excel, PowerPoint) Strong organizational and time-management abilities Teamwork and leadership Proficient in EHR systems Travel Travel required - safety and risk management responsibilities. Work Rules and Safety Employees are responsible for complying with safe work rules; reporting all accidents and injuries immediately; cooperating in all accident-injury investigations; reporting defective equipment and unsafe conditions. Physical Demands Regularly required to talk or hear; frequently required to stand, walk, sit; use hands to finger, handle, feel and reach with hands and arms; occasionally required to climb or balance, stoop, kneel, crouch or crawl; must lift or move up to 50 lbs. Work Environment Noise level in the work environment is usually moderate. Position Information Work Shift: OT 8/40 #J-18808-Ljbffr