Restaurant General Manager - upscale casual- Thriving Concept- up to $90k

Job Description

Job Description

UPSCALE CASUAL RESTAURANT GENERAL MANAGER

COMPENSATION: $80K - $90K + BENEFITS

LOCATION: GRAND RAPIDS, MI

STATUS: FULL-TIME

We are an ambitious restaurant group with established locations in the Grand Rapids area, committed to becoming the #1 hospitality destination regionally and beyond. Our culture is built on delivering exceptional guest experiences through Bib Gourmand-level service and operational excellence. We're expanding with plans for additional locations and seeking a passionate leader to drive our mission at the unit level.

Position Overview

We are seeking an exceptional General Manager to lead the team in creating unforgettable guest experiences while building and developing our hospitality culture.

This role oversees 100+ team members and serves as the cornerstone of our operational excellence and service standards. The ideal candidate will be a hospitality professional who thrives on creating genuine connections with guests and developing talent within their team.

Key Responsibilities

Culture & Hospitality Leadership

• Champion and embody our commitment to Bib Gourmand-level service excellence
• Build and maintain a culture of genuine hospitality where every guest feels valued
• Create an environment where team members are passionate about delivering exceptional experiences
• Lead by example in all guest interactions and service standards

Operational Excellence

• Oversee all aspects of daily restaurant operations ensuring consistency and quality
• Manage P&L responsibility with focus on sustainable profitability
• Implement and maintain systems that support exceptional service delivery
• Ensure compliance with all health, safety, and regulatory requirements

Team Development & Management

• Lead, inspire, and develop 100+ team members across all departments
• Identify and nurture talent for internal growth and advancement opportunities
• Create development plans that build careers, not just fill positions
• Foster a collaborative environment where team members feel invested in the restaurant's success

Guest Experience

• Maintain unwavering focus on creating memorable dining experiences
• Address guest concerns with grace and hospitality-focused solutions
• Build relationships with regular guests and create a sense of community
• Continuously elevate service standards to exceed guest expectations

Strategic Partnership

• Collaborate with ownership and operations team to advance company-wide goals
• Contribute to the mission of establishing the restaurant group as the region's premier hospitality destination
• Support expansion efforts through operational excellence and culture development

Schedule & Work-Life Balance

• 5-day work week with structured scheduling
• 50-53 hours per week across five 10-hour days
• One close per week maximum to maintain work-life balance
• Competitive time-off

Qualifications

Required Experience

• 5+ years of progressive leadership experience in upscale/fine dining environments
• Proven success managing teams of 75+ employees
• Strong financial acumen with P&L management experience
• Track record of building service culture and developing talent

Leadership Qualities

• Genuine passion for hospitality and creating exceptional guest experiences
• Ability to inspire and motivate large teams toward common goals
• Strong emotional intelligence and interpersonal skills
• Resilient leader who thrives in dynamic, fast-paced environments
• Natural mentor with commitment to developing others

Cultural Fit

• Deep appreciation for the art of hospitality over operational efficiency alone
• Bib Gourmand service mindset focused on genuine experiences
• Alignment with our mission to be the premier hospitality destination
• Someone who sees restaurant management as a calling, not just a job

What We Offer

Competitive Compensation

• Base salary: $80,000 - $90,000
• Performance-based bonus opportunities
• Comprehensive benefits package
• Paid time off and flexible scheduling