Service Coordinator

Benefits:

401(k)

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Job Title: Service Coordinator

Location: Westover, AL Employment Type: Full-Time | On-site Reports To: General Manager

Job Summary

As a Service Coordinator at Skier’s Marine in Chattanooga, you’ll play a key role in ensuring our Service Center operates with integrity, efficiency, and profitability. Working closely with the General Manager and technicians, you will deliver excellence to our customers by maintaining clear communication, accurate data, and timely service. The ideal candidate is organized, detail‐oriented, customer-focused, displays strong communication skills, and is committed to representing Skier’s Marine’s values.

Key Responsibilities

Initial Responsibilities

Customer Follow‐Up: Communicate with customers daily as needed, initiating with a warm greeting, building trust and relationships.

Parts Ordering: Ensure necessary parts are ordered promptly to support technicians and meet customer delivery expectations.

Service Boat Documentation: Photograph all service boats upon arrival in accordance with Skier’s Marine Picture Taking Best Practices; upload all images to the service team folder in Google Drive.

Quality Inspection: Inspect completed service boats (after cleaning) to ensure workmanship meets standards.

Sales Team Collaboration: Participate in weekly dealership meetings and maintain ongoing communication with the sales team to ensure boats are ready when promised.

Computer Proficiency: Navigate Windows and/or macOS systems, and type at least 55 words per minute.

Warranty Management: File warranty claims immediately when repairs are needed; ship parts back as required; ensure final payment for warranty claims from manufacturers/vendors.

Preferred Responsibilities

Coordinator Conference Call Participation: Schedule and prepare for a weekly call with other Skier’s Marine Coordinators to resolve issues and maintain company alignment.

Optional Responsibilities

Continuing Education: Attend industry service schools, management & leadership classes, and webinars to build job and leadership skills.

Qualifications

Proven experience as a Service Writer, Service Advisor, or similar administrative role (marine industry preferred, automotive/powersports acceptable).

Strong organizational and multitasking skills.

Excellent written and verbal communication.

Basic understanding of service processes, parts ordering, and warranty filing.

Proficiency with computers and office software (Microsoft Office, Google Workspace, etc.).

Ability to operate in a fast‐paced service environment and manage multiple priorities.

Compensation & Benefits

Competitive hourly wage or salary, commensurate with experience.

Performance‐based incentives.

Health, dental, and vision insurance options.

Paid time off and holidays.

Opportunities for professional growth and training.

About Skier’s Marine

Skier’s Marine is a leading marine dealership committed to providing exceptional customer experiences and top-tier service. Our mission is to help families and friends create lifelong memories on the water while maintaining a culture of excellence, teamwork, and integrity.

Equal Employment Opportunity (EEO) Statement:

Skier's Marine Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.