Case Manager

*Claims Specialist - Customer Care (Entry-Level)* *Make a Difference | High-Touch Customer Support | Meaningful Work*
Are you someone who leads with empathy and enjoys helping others through challenging situations? This is a unique opportunity to make a real impact while building your career in customer care.
In this role, you'll support travelers whose mobility equipment has been damaged during air travel. Acting as a case manager, you'll guide each customer through the claims process from start to finish-delivering compassionate, high-touch ("white glove") service every step of the way.
*What You'll Do*
* Manage customer claims from start to finish, serving as the main point of contact
* Provide *white-glove customer service* through regular outbound calls and updates
* Support customers navigating situations involving damaged mobility equipment
* Collaborate with technicians, airlines, and internal teams to resolve claims efficiently
* Handle sensitive and sometimes escalated conversations with empathy and professionalism
* Think creatively to find solutions that meet both customer needs and business goals
* Maintain and manage a caseload of ~40-50 active customers
* Proactively follow up with customers every 2-3 days to ensure a seamless experience
*What You're Working With*
* High-touch, relationship-based case management (not a typical call center role)
* A supportive and people-first company culture
* A team that values empathy, collaboration, and doing the right thing for customers
*What We're Looking For*
* 1-2 years of professional experience (customer-facing preferred)
* Bachelor's degree required (Associate's considered for strong candidates)
* Strong communication skills with confident and professional phone presence
* Ability to handle sensitive situations with empathy and composure
* Excellent organizational skills and attention to detail
* Comfortable making outbound calls and managing ongoing customer relationships
* Basic computer skills (Microsoft Office, data entry)
*Key Traits for Success*
* Empathetic and compassionate approach to customer care
* Strong problem-solving and critical thinking skills
* Ability to stay calm and professional when working with upset customers
* Reliable, detail-oriented, and highly organized
* Team-oriented mindset with a strong sense of integrity
*Why This Role*
* Do meaningful work that directly impacts people's lives
* Build valuable experience in customer care, case management, and operations
* Work in a supportive, mission-driven environment
* Opportunity to grow your career in a people-focused organization
*Job Type & Location*This is a Contract to Hire position based out of Deerfield, IL.
*Pay and Benefits*The pay range for this position is $21.63 - $21.63/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision


* Critical Illness, Accident, and Hospital


* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available


* Life Insurance (Voluntary Life & AD&D for the employee and dependents)


* Short and long-term disability


* Health Spending Account (HSA)


* Transportation benefits


* Employee Assistance Program


* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Deerfield,IL.
*Application Deadline*This position is anticipated to close on Jun 26, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.