Field Service Engineer 3

Job Title

Key Responsibilities:

Able to perform installation, calibration, repairing and maintenance of equipment at customer site, troubleshoot electrical/electronic systems, assemblies, and subassemblies from using block diagrams

Able to perform equipment upgrades

Able to work independently

Develop strong customer relationships at multiple levels in the customer organization.

Manage customer's expectations

Manage day-to-day service activities at assigned customer sites

Work with end users to schedule work tasks as required

Report and track activities including installations and equipment issues

Perform preventative and corrective maintenance tasks as necessary

Compiles data for and prepares regularly scheduled or special reports, analysis, and statements.

Interfacing with customer on technical matters

Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed from a strategic perspective for business results.

Process experience desired to be able to run and perform basic process troubleshooting

Drives key projects to improve equipment performance

Travel as needed to support customers

Drives key metrics such as costs, uptime, safety, and parts availability to ensure meeting the company's goals and customer's expectations

Support other projects as assigned by management

Other duties as assigned

Requirements:

Five or more years experience as the field service engineer role dealing directly with customers, preferably in the semiconductor industry. Other experience level can be considered.

Associates degree in electronics or equivalent experience in the electronics field

May require domestic or international travels, as required

Ensures all safety requirements are satisfied and current as per local and corporate requirements

May need to support shift schedule as assigned by management