Configuration Analyst

DataStaff, Inc. is in need of a Configuration Analyst for a long-term contract opportunity with one of our direct clients in Raleigh, NC .

* This position is hybrid; 2 days/week are onsite

Responsibilities:

• Assist with provisioning and troubleshooting user accounts/issues associated with North Carolina Identity Management (NCID) in production and training environments for PATH NC.
• Assist users with understanding multifactor authentication (MFA) and assist with confirming each user has successfully enrolled in MFA.
• Work closely with state and county systems administrators via the ServiceNow (SNOW) ticketing system.
• Assist with granting access to users so they can export reports from PATH NC.
• Ability to research, analyze and interpret automated system issues
• Ability to communicate clearly and concisely in oral and written form with staff at all levels using excellent telephone etiquette and skills.

Required Skills:

• 3 Years - Experience and knowledge of browser-based applications.
• 5 Years- Experience researching, analyzing and interpreting automated system problems.
• 1 Year - Experience working in an Application/Production Support-based (not hardware) help desk environment.

Desired Skills:

• 1 Year - Broad knowledge of the PATH NC application and functionality.
• 1 Year - Experience working with NC Identity Management (NCID) and Multi-Factor Authentication (MFA).

This opportunity is available as a W2 position with a competitive benefits package . DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.