Guest Service Associate - The Harvest Cafe

Guest Service Associate

Harvest Caf Kitchen Kettle Village

Intercourse, Pa | Part-time | $12-$15 per hour + tips (Rate based on experience and availability)

Kitchen Kettle Village is seeking guest-focused team members for the Harvest Caf. This role centers on spreading happiness by ensuring exceptional guest experiences, maintaining a clean and organized environment, and accurately handling transactions. You'll work in a fast-paced caf setting, providing outstanding service through greeting guests, managing dining areas, handling food service operations, and building relationships with both guests and tour groups.

Vision: Spreading Happiness

Mission: Creating Exceptional Experiences and Lasting Memories

Values: Create WOWs, Embrace Change, Have Fun, Think, Build Relationships, Work Safe Work Smart, & We Before Me

Perks & Benefits

• Family-owned and operated since 1954
• Non-traditional retail and food service hours - Closed evenings and Sundays
• Scheduling flexibility for work/life balance
• 20% discount at all Kitchen Kettle Foods and Burnley Enterprise shops
• Employee fun days
• Learning and development opportunities

What You'll Do

• Accurately handle all money transactions, close registers, and reconcile cash at end of business day
• Assist with opening and/or closing the Caf as needed
• Maintain cleanliness of dining room by clearing tables, disposing of trash, wiping tables, and sweeping floors
• Assure guest satisfaction by greeting guests, visiting tables, responding to service issues with LEAP, gathering feedback, and providing Village information
• Ensure front-of-house is clean and presentable through housekeeping duties, restroom checks, and stocking supplies
• Complete operational logs (HACCP, Cleaning, Opening/Closing, First Aid, etc.) as requested
• Demonstrate complete menu knowledge and share with guests
• Build relationships with regular tour guides and bus drivers, learning their names and preferences
• Exercise proper food handling procedures and maintain cleanliness of food serving lines and guest areas

What You Bring

• Communication excellence
• Teamwork orientation
• Attention to detail
• Confidentiality
• Problem solving skills
• Stress management/composure
• Coachability
• Ability to adapt to changing environment

Closed evenings and Sundays | Flexible scheduled | Daytime weekday availability preferred Up to 32 hours per week

Kitchen Kettle Foods