IBM Sterling OMS Support Engineer

Key Responsibilities Serve as the primary escalation point for IBM Sterling OMS production incidents and issues Monitor application health, performance, and availability of the Sterling OMS environment Coordinate and manage P1/P2 critical incidents, driving resolution and communication to stakeholders Own the full incident lifecycle from detection to closure Drive root cause analysis (RCA) and post‑mortem documentation Identify recurring issues and lead problem management initiatives to eliminate them Maybe required to work in regular/on‑call weekends & regular overtime. Oversee day‑to‑day operations including batch jobs, order flows, and integration pipelines Maintain and improve runbooks, SOPs, and troubleshooting guides Ensure knowledge transfer from project teams to support teams Drive continuous improvement in support processes and tooling Review and validate change requests impacting Sterling OMS Coordinate testing and deployment of patches, hotfixes, and minor releases Ensure rollback plans are in place for all production changes Work on assigned tickets and ensure SLA adherence Participate in daily/weekly stand‑ups and status reviews with the support team Act as the bridge between offshore teams and business/client stakeholders Interface with business users, project managers, and senior leadership on support issues Provide clear, timely communication on incident status, root cause, and remediation Participate in CAB (Change Advisory Board) meetings and approve change requests Basic Qualifications Minimum 6 years of work experience in Application Support Stability On call support required in case of P1/P1 majors reported in operations Serve as the primary escalation point for IBM Sterling OMS production incidents and issues Monitor application health, performance, and availability of the Sterling OMS environment Coordinate and manage P1/P2 critical incidents, driving resolution and communication to stakeholders High School Diploma / GED Compensation and Benefits Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 07/16/2026. Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long‑term disability coverage, a 401(k) plan, and paid time off. Location and Salary Role Location | Hourly Salary Range California | $70.00 to $80.00 Cleveland | $70.00 to $80.00 Colorado | $70.00 to $80.00 District of Columbia | $70.00 to $80.00 Illinois | $70.00 to $80.00 Maine | $70.00 to $80.00 Maryland | $70.00 to $80.00 Massachusetts | $70.00 to $80.00 Minnesota | $70.00 to $80.00 New York | $70.00 to $80.00 New Jersey | $70.00 to $80.00 Virginia | $70.00 to $80.00 Washington | $70.00 to $80.00 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. 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