Scheduling Specialist

Quick Snapshot Join The Arc of the Ozarks as a Medical Scheduling Specialist supporting our Therapy Services team at Dynamic Strides Therapy. In this role, you’ll coordinate appointments across a team of 24 therapy providers, helping children and families access Occupational Therapy, Physical Therapy, Speech Therapy, Aquatics, AAC, and Feeding Therapy services. Pay: $19.00–$20.98/hour Employment Type: Full-time, hourly, non-exempt Work Location: Dynamic Strides Therapy – Republic, MO Schedule: Monday–Thursday: 7:00 AM–5:00 PM with a one-hour lunch Friday: 7:00 AM–11:00 AM In-person position Why This Role Matters A well-managed schedule helps clients receive the therapy services they need while allowing our providers to make the best use of their time. As the primary scheduler for Therapy Services, you’ll play an important role in keeping appointments organized, responding to schedule changes, communicating with families and providers, and helping the clinic run smoothly each day. This position is a strong fit for someone who enjoys solving scheduling challenges, communicating with people, managing details, and working in a busy healthcare environment. What You’ll Do Schedule and confirm evaluations, follow-up appointments, and recurring therapy sessions Coordinate schedules across 24 therapy providers to support efficient use of appointment availability Respond to cancellations, appointment changes, and rescheduling requests Maintain accurate client and appointment information in the Electronic Health Record (EHR) Verify insurance information and assist with payer-related scheduling requirements Communicate with clients, families, providers, and team members about appointments and scheduling needs Provide information about therapy services and appointment preparation Assist with client check-in, front-desk coverage, and payment processing as needed Help resolve scheduling conflicts and support smooth day-to-day clinic operations Provide additional administrative support as needed Schedule, Location & Pay Pay: $19.00–$20.98 per hour, based on applicable experience and qualifications Schedule: Monday–Thursday, 7:00 AM–5:00 PM with a one-hour lunch Friday, 7:00 AM–11:00 AM Location: Dynamic Strides Therapy in Republic, Missouri This is a full-time, in-person position. What We’re Looking For Required: High school diploma or equivalent Strong organizational and time-management skills Strong communication and customer service skills Ability to manage multiple priorities and schedule changes accurately Ability to work independently while collaborating with clients, providers, and team members Ability to maintain confidentiality and handle sensitive client information appropriately Ability to work the posted schedule in person at Dynamic Strides Therapy Preferred: At least one year of scheduling, administrative, or related experience Previous experience in a healthcare, therapy, medical office, or similar setting Experience using an Electronic Health Record (EHR) or similar scheduling system Familiarity with medical terminology Experience with insurance verification or payer-related scheduling requirements Knowledge of therapy services such as OT, PT, or Speech Therapy Benefits Medical, dental, vision, and life insurance eligibility with no waiting period Employer-paid life insurance and AD&D coverage 403(b) retirement plan with employer match eligibility Vacation and sick-time accrual Seven paid holidays each year A paid day off for your birthday Employee Assistance Program Employee wellness resources Opportunities for professional growth and advancement Additional employee discounts and benefits Why Join The Arc? At The Arc of the Ozarks, our mission is to support individuals with disabilities in directing their own lives as valued members of the community. At Dynamic Strides Therapy, you’ll work alongside a team helping children and families access individualized therapy services designed to support growth, independence, and quality of life. Your work behind the scenes helps make that care possible. #J-18808-Ljbffr The ARC of The Ozarks Inc