Customer Service Representative

Location: Charlotte, North Carolina, United States Posted Date: 06/10/2026 Start Date: July 6, 2026 Work Setting: Onsite at our Charlotte Call Center Pay Rate: $21.00 per hour Job Summary Are you a strong communicator who can balance confidence with compassion? Do you have sharp attention to detail and the ability to negotiate win-win solutions? If so, we want to meet you! What You’ll Do Connect with customers via inbound and outbound calls Resolve account inquiries and explain payment options Negotiate payment arrangements and secure commitments Carefully review account details to ensure accuracy Document conversations clearly and thoroughly Meet performance goals in quality, compliance, and recovery What Makes You a Great Fit 1+ year of customer service, collections, or call center experience Strong attention to detail — you don’t miss the small stuff Confident negotiation skills with a solutions-focused mindset Genuine empathy and professionalism in sensitive conversations Ability to stay calm, positive, and goal-driven Why Join Us? Competitive base pay + performance incentives Paid training and career growth opportunities Supportive leadership and team environment Stable opportunity with a respected financial services partner Education Requirements High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required. Physical Requirements Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran. If you’re ready to make a difference while building a rewarding career in financial services, apply today! #J-18808-Ljbffr