Technical Lead

Overview: Technical lead - Now Assist AI Agent / LLM Topic Developer / Servicenow Integration Hub Developer Must Have Technical/Functional Skills

• Strong hands-on and leadership experience in Servicenow AI Agent Studio(Yokohoma/Zurich).
• Practical experience on NowAssist Skills Kit.
• Strong knowledge and hands-on experience on LLM Topic configuration.
• Strong hands-on and leadership experience in Integration Hub spokes
• Practical experience on Flow Designer and scripted REST APIs
• Strong knowledge and hands-on experience on OAuth 2.0
• Strong knowledge and hands-on experience on Workday Web Services or REST integration experience

Roles & Responsibilities

• Build and configure AI agents (virtual agents, copilots) on ServiceNow
• Design multi-step agent workflows for real scenarios

• Use Now Assist capabilities to automate:

• ITSM workflows (incidents, requests)
• HR / CSM use cases
• Create LLM-powered "topics" (use cases) for agents

• Design: o Prompts o Instructions o Guardrails • Tune responses for: o Accuracy o Tone o Business context • Define dialog flows:

• Intents
• User journeys
• Fallback handling

Ensure:

• Natural conversation
• Minimal friction

Improve metrics like:

• Containment rate
• Resolution rate
• Build integrations between ServiceNow and other systems

o Salesforce, SAP, Workday o Azure, AWS, REST APIs • Use: o Integration Hub (spokes) o Flow Designer o REST/SOAP APIs • Design low-code workflows • Automate: o Incident management o HR workflows o Approval processes • Build: o Flows o Subflows o Actions Skills: Service Now Trans.eu