Client Technologies Technician

Description

The Client Technologies Technician will serve as the principal line of communication for the project

team. The duties and responsibilities of this position are as follows:

• Configure and install software for IT user desktops and laptops;

• Install and provide support for mobile devices;

• Install and provide support for Department and vendor network equipment, including switches,

Wireless Access Points (WAP), etc.;

• Install or terminate network cabling;

• Perform Personal Computer (PC) imaging, configuration, and installations for both Department

staff and inmate PCs;

• Participate in the installation and rollout of new software packages, upgrades, and new desktops

• hardware;

• Maintain desktop software and hardware;

• Troubleshoot hardware and software for both Department staff and inmate PCs;

• Support mobile workforce;

• Provide Tier 2 support to IT users for basic software and hardware of end-user computing and

desktop-based local area network (LAN) systems;

• Troubleshoot problems using scripts and checklists as guides;

• Escalate to Tier 3 support when necessary;

• Document problems and resolutions;

• Perform end-user training, if applicable;

• Provide quality customer service;

• Participate in the testing and evaluation of new desktop packages;

• Implement prototypes;

• Provide support for printers and peripherals;

• Support inmate education labs, including server and PC imaging, server and PC-based software

installations and troubleshooting, group policy implementation, physical security audits, and

inventories; and

• Provide regional support in tandem with the Bureau of Field Technology Services.

Skills

Desktop, Customer service, lan, hardware/software, Troubleshooting, Help desk support, Technical support, Hardware, Install, windows, outlook, Ticketing system, Active directory, Imaging, Phone support, network operations

Top Skills Details

Desktop,Customer service,lan,hardware/software,Troubleshooting,Help desk support,Technical support,Hardware,Install,windows,outlook

Additional Skills & Qualifications

General Experience Expectations: Typically has three (3) to five (5) years of IT work experience with

demonstrated working knowledge of the basic hardware and software products and problem-solving and

troubleshooting skills.

Required Qualifications

A high school diploma, its equivalent, or two (2) years of equivalent work experience is required.

The Department requires the following experience, skills, and knowledge for this position:

• A minimum of two (2) or more years of experience in the provision of Tier 2 customer support for desktop

computers, printers, scanners, etc.;

• Experience installing, troubleshooting, and supporting desktop applications and operating systems,

including Windows Operating System (OS), Office, Outlook, and Internet Explorer;

• Experience installing and troubleshooting computer hardware and software, includingPCs, printers, and

peripherals in both a network and standalone environment; and

• Possess a valid Driver's License.

Preferred Qualifications:

Experience solving computer problems over the phone and troubleshooting PC and peripheral-related

problems;

• Knowledge of Transmission Control Protocol/Internet Protocol protocols (TCP/IP);

• Experience with installing and troubleshooting 3270 emulation software;

• Experience installing, diagnosing, and repairing hardware to include, but not be limited to, hard drives,

Random Access Memory (RAM), processors, Compact Disc Rewritable (CD-RW), Digital Versatile Disk

Rewritable (DVD-RW), multimedia kits, and other peripherals;

• Experience using imaging software for deploying desktop PCs;

• Experience providing Voice Over Internet Protocol (VoIP) phone support;

• Experience providing Virtual Private Network (VPN) client support;

• Experience working for a criminal justice agency;

• Knowledge of IT standards in a criminal justice environment;

• Experience supporting end users in a criminal justice environment; and

• Ability to work independently and communicate effectively

Experience Level

Expert Level

This is a Contract position based out of Orlando, FL.

The pay range for this position is $45.00 - $53.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Orlando,FL.

This position is anticipated to close on Jun 3, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.