Member Services Representative - Parkview Family YMCA

Job Description

Job Description

Join Our YMCA Membership Team and Help Build Stronger Communities!

The YMCA is looking for enthusiastic, customer-focused individuals to join our Membership Team! As a part of this dynamic team, you’ll be at the heart of creating welcoming, inclusive environments for individuals and families to connect, grow, and thrive.

Why you’ll love the YMCA

As a part-time staff member, you will receive a free individual membership or 50% off family membership and 50% discounted programs for you and your household. 

Other perks our Y employees enjoy: 

• Personal Development: You’ll have many opportunities for free training and certifications, as well as opportunities to advance and potentially find a long-term career. 
• Childcare: While working, up to four hours of Childwatch is offered at membership branches during regular child watch hours. Also, enjoy 50% discount before and after school care and summer day camp options. 
• Fulfillment: Experience a flexible schedule while working for a company that cares about you personally and is actively involved in our community!

Responsibilities 

The Parkview Family YMCA is seeking an enthusiastic and attentive part-time Membership Services Representative to join our team by becoming an ambassador of the YMCA who delivers a high standard of service that is efficient, effective, and member-focused at all times to our diverse community.

• Connect: Build effective, authentic relationships with members.
• Serve: Maintain member satisfaction and communication needs in a personal yet professional manner and respond to emergency situations in the branch as needed.
• Lead: Keep membership records accurate, up-to-date, secure, and confidential while working towards consistent growth in new memberships and member retention levels.  

Requirements  

Candidates must be committed to contributing to the mission, culture, and values of the YMCA of Greater Fort Wayne, as well as

• At least 16 years old.
• If 18 or older, the individual must have at least a high school diploma, GED, or the equivalent.
• Must have a valid driver’s license.
• Demonstrates effective communication and customer service skills.
• Dependable, reliable, self-motivated, and able to handle stress well.
• Attentive to detail, organized, and proficient in other clerical and computer skills.
• Experience in customer service and administrative/clerical work is preferred.
• Ability to relate to, welcome, and communicate with diverse groups of people regardless of age, race, economic status, religion, or cultural differences.  

Salary: Part-time $11.85-$12.35 hourly

Hours Available:  

• Monday 8:00am-12:00pm 
• Wednesday 5:00pm-9:30pm
• Friday 4:00pm-8:00pm 
• Rotating Saturday 

Location: Parkview Family YMCA, 10001 Dawsons Creek Blvd. Fort Wayne, IN 46825