Patient Services Representative I (Weekdays/Day shift)

Patient Services Representative I (PSR I)

We're hiring a full-time Patient Services Representative I (PSR I) to join our Radiology Practice. In this role, you will be the first point of contact for the patients, greeting them with professionalism and compassion. Responsibilities include verifying information, collecting co-pays, scanning documents, and protecting patient privacy while ensuring a smooth check-in process. This entry-level position offers the opportunity to take on expanded duties, develop new skills, and gain valuable experience in an Outpatient Imaging Center. The ideal candidate is friendly, organized, detail-oriented, and committed to creating a welcoming, positive patient experience.

Location: Seattle Radiology is located on a narrow strip of land between the salt waters of the Puget Sound and the fresh waters of Lake Washington, Seattle is known for its bustling waterfront, lush evergreen forests and the picturesque backdrop of the San Juan Islands. Just beyond the water are two rugged mountain ranges, the Olympics to the west and the cascades to the east.

Compensation: The pay scale is $21.41 - $25.49 - $30.34 Pay is influenced by factors specific to the applicants job-related experience, knowledge, skills, abilities. The pay range listed above is base pay; this position may be eligible for additional compensation, such as shift differential (applied to all evening and weekend hours).

Work Schedule: Monday - Friday, Day Shift

Benefits: We offer a comprehensive benefits package designed to support the well-being and success of our team. This includes a competitive salary, medical and dental coverage, paid time off, and paid sick leave accrual. Employees receive a 401(k) retirement plan with employer matching contributions up to a specified amount, in addition, we offer an annual profit-sharing contribution made directly into your retirement account. Additional benefits include life and disability insurance, and a mid-year performance-based salary increase. Benefits are available with eligible FTE status; employees working more than 20 hours per week are eligible to participate.

• 2 Medical plans to choose from, dental, vision, life and LTD
• HSA and FSA available
• A 401(k)-employer match, with a profit-sharing component
• Up to 21 paid days off per year
• 8 paid holidays annually
• Life and disability insurance
• Learning opportunities through professional development programs
• Educational Assistance
• Discretionary mid-year performance based increase

Position Summary:

• Perform a variety of clerical functions to support the overall Imaging Center
• Provide excellent customer service to ensure a positive patient experience
• Professionally and compassionately greet and check in patients
• Manage busy times in a friendly and efficient manner
• Verify and ensure the accuracy of patient demographic and insurance information entered into the medical record
• Collect and scan necessary documentation
• Process payments, co-pays, and billing information, and respond to patient questions regarding routine billing and insurance matters
• Accurately enter incoming orders in a timely manner
• Meet or exceed performance metrics with a focus on quality, accuracy, and timeliness
• De-escalate basic conflict situations and recognize when escalation is necessary and requires supervisory assistance
• Support clinical staff by coordinating smooth patient flow
• Handle confidential patient information with discretion and compliance with HIPAA regulations

Qualifications and Requirements

• High School diploma or equivalent
• Minimum of 1 year experience in a customer service position, required.
• Minimum of 1-year medical office experience, preferred
• Must be very proficient in computer skills, multi-tasking and working with several software programs at the same time
• Demonstrates a professional demeanor in appearance and behavior in all work-related interactions

Our Values

As a Radia employee, we'll rely on you to reflect our mission and values.

At Radia Imaging Services, our mission is to deliver compassionate, patient-centered care through advanced imaging technology and expert clinical teamwork. We are committed to providing accurate, timely, and accessible diagnostic services that support better health outcomes for every patient we serve.

• Excellence We hold ourselves to the highest standards of clinical quality, accuracy, and safety.
• Compassion We treat patients and families with respect, dignity, and empathy.
• Collaboration We partner with providers, staff, and communities to ensure seamless, supportive care.
• Innovation We embrace continuous improvement and leading-edge technology to better serve our patients.
• Integrity We act with honesty, professionalism, and accountability in every interaction.

About Radia

Seattle Radiology is an Imaging Center of Radia. Radia is one of the largest and most progressive radiology groups in the nation. Our team of more than 200 board-certified radiologists, with specialty training in everything from Neuroradiology and Musculoskeletal to Interventional.