Risk Management - Collections Digital Strategy - Associate

Job Title

Associate within the Collections Digital Strategy Team

Job Description

Bring your experience to JPMorganChase. As part of Risk Management and Compliance, you are at the center of keeping JPMorganChase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgment to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As an Associate within the Collections Digital Strategy Team, you will be instrumental in identifying and managing risks to ensure Chase Card Services operates within set risk parameters and meets long-term performance goals. Your role will involve developing and implementing comprehensive digital strategies for recovery units, aligning with the organization's risk management framework and business objectives. You will optimize digital recoveries, implement best practices, and introduce innovative solutions to maximize recovery rates. Your responsibilities will also include conducting risk assessments, establishing policies and procedures for digital recovery risk management, and ensuring compliance with regulatory requirements. You will monitor and analyze key performance indicators, providing regular reports to senior management. Collaborating with cross-functional teams, you will ensure a holistic approach to digital recovery strategies and risk management. Leveraging advanced analytics and technology, you will enhance risk assessment and recovery processes, staying informed about emerging trends in the financial services industry. Lastly, you will ensure all digital recovery activities comply with relevant laws and regulations, adjusting strategies as necessary to meet changing regulatory requirements.

Job Responsibilities

• Develop and execute comprehensive Digital strategies for recovery units, ensuring alignment with the organization's overall risk management framework and business objectives.
• Optimize Chase's digital recoveries, ensuring efficient and effective recovery processes. Implement best practices and innovative solutions to maximize recovery rates.
• Conduct thorough risk assessments to identify potential threats and vulnerabilities in recovery operations. Implement measures to mitigate identified risks and enhance the effectiveness of recovery efforts.
• Establish and maintain policies and procedures related to digital recovery risk management, ensuring compliance with regulatory requirements and industry best practices.
• Monitor and analyze key performance indicators (KPIs) related to digital recovery activities. Provide regular reports and insights to senior management, highlighting trends, risks, and opportunities for improvement.
• Collaborate with cross-functional teams, including legal, compliance, finance, and operations, to ensure a holistic approach to digital recovery strategies and risk management.
• Leverage advanced analytics and technology solutions to enhance risk assessment and recovery processes. Stay informed about emerging technologies and trends in the financial services industry.
• Ensure all digital recovery activities comply with relevant laws and regulations. Stay updated on changes in regulatory requirements and adjust strategies accordingly.

Required Qualifications, Capabilities and Skills

• Bachelor's degree or equivalent experience
• Experience in credit risk management at a financial services company
• Basic Understanding of the account lifecycle (portfolio management, collections) to identify relevant risk considerations
• Solid functional knowledge, including but not limited to credit risk strategy, business development, product development, project management, etc.
• Detailed understanding of key performance metrics and profitability drivers, enabling the delivery of insights encompassing the full account lifecycle
• Understanding of cross-functional dependencies between the First Line of Defense, product owners, and Credit Strategy to support and provide effective challenge in accordance with risk appetite
• Ability to articulate the impact of risks and issues on the business function
• Excellent written and verbal communication skills with the ability to influence business leaders in a meaningful and actionable manner
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio); ability to translate business/functional problems into a conceptual analytical and automation technical architecture
• SAS or equivalent data mining expertise.

Preferred Qualifications, Capabilities and Skills

• Minimum 2 years of financial services experience in risk management, controls, audit, quality assurance, risk management or compliance
• Bachelor's degree in Finance, Business Administration, Risk Management, Law or related field, Master's degree or professional certification (e.g., CFA, FRM, JD)
• Strong analytical skills and the ability to interpret complex data to make informed decisions
• Exceptional communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions all while ranking first in customer satisfaction. Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.