Patient Concierge

Jefferson Dental & Orthodontics Front Desk Team MemberWe are Jefferson Dental & Orthodontics and we believe in taking a personal approach to dentistry. Since our humble beginnings in Texas in 1967, we've been a trusted friend for our patients near and far. At Jefferson, we understand it takes more than clinical excellence to earn a patient's trust. It's of the utmost importance that we all see the patient as a unique individual and demonstrate that their care plan is designed around each of their needs. We'll do whatever it takes to put a smile on each patient's face, so the rest of the world can see how amazing it is. We truly change people's lives. Do you want to be a part of our life changing team?Position Overview: Our Front Desk team members, otherwise known as Patient Concierges, provide 5 star patient experience, serving as the "first impression" and "final memory" for the interactions at Jefferson. Patient concierges greet patients; engage in open, educational communication to provide overview of visit and address questions or concerns; process patient paperwork and insurance verifications; and schedule patient appointments including new patients, recall, or emergencies. Patient Concierges are also cross-trained on basic back office functions to help support the 5-star patient experience.Core Responsibilities:Provide excellent customer service to patientsBe the first impression welcoming patients to the office and the final friendly face they see after their visitPerform administrative duties such as assisting with patient paperwork, scheduling appointments, verifying insurances, and other front office duties as assignedWho We're Looking For:Someone dedicated to going above and beyond to ensure the best customer service and experienceExcellent communicator and motivator to confidently educate our patients; lead our teams by building relationships of trust, open communication, and a collaborative office cultureWell-organized, adaptable individual who is comfortable managing diverse teams while handling changing prioritiesBasic Qualifications:Customer service experienceHigh School Diploma or equivalent requiredIntermediate Microsoft office proficiency, specifically Excel, Outlook and WordPreferred Qualifications:Dental office management experience, especially in a multi-specialty office, highly preferredKnowledge of Dentrix and Dolphin dental softwareCPR-BLS, RDA, or other related dental certificationsJob Type: Full-timePay: $14.00 - $15.00 per hourPosition Type/Expected Hours of Work:Hours vary by location. Full-time five days a week including alternating Saturdays. Two Saturdays a month are mandatory for all team members.Work Environment and Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Reasonable accommodations may be made to enable individuals with disabilities to perform this role.Travel:Occasional travel to assist alternate locations or training, as needed.Benefits:401(k)Dental insuranceHealth insurancePaid time offVision insuranceReview and Agreement:I have had an opportunity to review and ask questions regarding the duties and expectations of the position. My signature below indicates my commitment to provide excellence in all areas of my job responsibilities.