Medical Receptionist 3

Job Description

Job Description

About the Role:

The Medical Receptionist 3 plays a critical role in ensuring the smooth and efficient operation of a healthcare facility's front desk and patient intake processes. This position is responsible for managing patient appointments, handling inquiries, and maintaining accurate patient records with a high degree of professionalism and confidentiality. The role requires effective communication with patients, healthcare providers, and administrative staff to facilitate seamless patient flow and support quality care delivery. The Medical Receptionist 3 also assists with billing and insurance verification, contributing to the financial accuracy and compliance of the practice. Ultimately, this position serves as the first point of contact for patients, embodying the organization's commitment to compassionate and efficient healthcare service.

We’re thrilled to share that Teaneck Gastroenterology Associates in Teaneck, NJ is currently seeking a Medical Receptionist 3 to join our team!

Responsibilities:

• Greet and check in patients promptly and courteously, verifying personal and insurance information.
• Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems.
• Answer incoming calls, respond to patient inquiries, and direct calls to appropriate medical staff.
• Maintain and update patient records accurately, ensuring compliance with HIPAA and other privacy regulations.
• Assist with insurance verification, billing processes, and collection of co-pays or outstanding balances.
• Coordinate communication between patients, healthcare providers, and administrative departments.
• Manage waiting room flow to minimize patient wait times and enhance the overall patient experience.
• Prepare and distribute patient intake forms and other necessary documentation.
• Support administrative tasks such as filing, faxing, and managing correspondence related to patient care.

Skills:

The Medical Receptionist 3 utilizes strong organizational skills daily to manage appointment schedules and patient records efficiently, ensuring accuracy and compliance with healthcare regulations. Effective communication skills are essential for interacting with patients, healthcare providers, and insurance companies, facilitating clear and compassionate exchanges. Proficiency with EHR systems and office software enables the receptionist to handle data entry, billing, and documentation tasks seamlessly. Problem-solving skills are applied when addressing patient concerns or scheduling conflicts, maintaining a positive patient experience. Additionally, knowledge of medical terminology and insurance processes supports accurate information handling and contributes to the overall operational success of the healthcare facility.

Minimum Qualifications:

• High school diploma or equivalent.
• At least 1 years of experience in a medical receptionist or front desk role within a healthcare setting preferred.
• Bilingual in English and Spanish
• Proficiency with electronic health record (EHR) systems and standard office software (e.g., Microsoft Office).
• Strong understanding of medical terminology and healthcare administrative procedures.
• Excellent communication and interpersonal skills with a professional demeanor.

Preferred Qualifications:

• Certification as a Medical Administrative Assistant (CMAA) or equivalent.
• Experience with insurance billing and verification processes.
• Familiarity with HIPAA regulations and patient privacy standards.
• Bilingual abilities, particularly in Spanish or other commonly spoken languages in the United States.
• Additional training or coursework in healthcare administration or customer service.

We offer competitive base salary, generous benefits, including Medical, Dental, Vision, Life Insurance, Voluntary, Time-Off Benefits, EAP, 401K and Commuter Benefits.

Monday-Friday 8:00am to 4:30pm