Client Experience Coordinator

Client Experience Coordinator

Schloegel Design Remodel | Kansas City

Are you the kind of person who makes people feel welcome from the very first conversation?

At Schloegel Design Remodel, the client experience begins long before construction starts. We're looking for a Client Experience Coordinator, someone who enjoys connecting with people, solving problems, keeping details organized, and making sure nothing falls through the cracks.

This role is often a client's first interaction with Schloegel, so making a great first impression matters. It's all about building relationships from the start. If you love meeting new people, have the gift of gab, can juggle a lot of moving pieces, and genuinely enjoy helping others, we want to talk to you.

Why Schloegel (It's about more than just the work.)

With over 45 years in business, Schloegel Design Remodel is a leader in Kansas City's remodeling industry. But we're most proud of being named a Best Place to Work by the Kansas City Business Journal. That recognition is based entirely on feedback from our team.

Here's what that means for you:

• We Have Fun & Stay Optimistic We take our work seriously, but we keep perspective. We celebrate wins, help each other through challenges, and create an environment where you actually enjoy showing up.
• We Are Engaged You aren't just a number. We stay connected, welcome ideas, and believe strong communication makes both the client and team member experience better.
• Planned for Success "Design Done Right" isn't just for our clients. Clear processes, strong communication, and detailed systems help our team stay organized and deliver the experience our clients expect.

Why You'll Love This Role

• Make It Your Own This is a new role at Schloegel, which means you'll have the opportunity to help shape it. Bring your ideas, find better ways to connect with clients, and help us build an even stronger client experience.
• You'll Build Relationships This role involves plenty of conversation. You'll connect with prospective, current, and past clients, as well as members of our internal team throughout the day.
• You'll Make an Impact Your work will influence how clients experience Schloegel from the very beginning, while also supporting the teams behind the scenes who help bring their projects to life.

What You'll Do

• Connect with new leads, qualify project opportunities, and schedule consultations for our Design-Build and Handyman teams.
• Manage client communication and follow-up throughout the customer journey, from the first inquiry through project completion and warranty.
• Maintain accurate client, lead, appointment, and project information in our CRM.
• Support the sales team with scheduling, presentation materials, project documentation, reminders, and follow-up.
• Coordinate client communications including surveys, review follow-up, postcards, letters, and other scheduled touchpoints.
• Support marketing efforts including client events, campaigns, communications, and other projects that help strengthen the Schloegel brand and client experience.
• Help create a welcoming, organized office experience for clients, visitors, and the internal team.

What We're Looking For

• You've got the gift of gab. You're comfortable starting conversations and making people feel at ease.
• You can juggle a lot without dropping the ball. You stay organized and keep multiple priorities moving.
• You're a people person. You listen well, read the room, and know how to connect with different personalities.
• You're a natural problem solver. You stay calm, figure out what needs to happen next, and keep things moving.
• You're a self-starter. You see what needs to be done, take ownership, and jump in.
• You follow through. If you say you're going to do something, it gets done.

Additional Qualifications

• Strong verbal and written communication skills.
• Confidence speaking with clients by phone, email, and in person.
• Strong computer skills and willingness to learn new technology.
• Experience with a CRM such as HubSpot is preferred.
• Experience in customer service, retail, hospitality, sales support, or another role where connecting with people is part of the job is preferred.

Benefits That Set Us Apart

• Health, Dental, and Vision Insurance
• 401(k) with Company Match
• 7 Paid Holidays + Vacation
• Potential company-wide bonus
• Ongoing training and opportunities for professional growth
• A collaborative team and workplace recognized as one of Kansas City's Best Places to Work

Ready to make a difference from the very first conversation?

At Schloegel, you'll play an important role in delivering the Ultimate Client Experience, helping clients feel welcomed, informed, and connected while keeping the details moving behind the scenes.

If you love working with people, thrive on keeping things organized, and are always looking for ways to make an experience better, we want to talk to you.