SailPoint Developer

Must Have Technical/Functional Skills
• Proven hands-on experience in deploying, configuring, administering, and supporting SailPoint Application.
• Solid understanding of user lifecycle management, RBAC policies, enterprise roles, rules, lifecycle events, and provisioning workflows.
• Excellent coordination and interpersonal skills, with the ability to collaborate effectively across multiple teams.
• Strong oral and written communication skills, with the ability to translate complex technical issues into clear business language.
• Strong understanding of ServiceNow and JIRA.
• Participate in the team on-call rotation, providing 24x7 support during a one-week rotation as scheduled.
• Familiar with vulnerability assessments and experienced in coordinating remediation activities.
• 5+ years supporting SailPoint IdentityIQ in an operational capacity.
• Strong understanding of:
• Account aggregation processes
• Provisioning workflows
• Access certifications
• Role-based access control
• Familiarity with ITIL processes (Incident, Problem, Change).


Experience reviewing logs and diagnosing system-level failures

Roles & Responsibilities


Sailpoint Developer and support.


Daily Platform Monitoring & Health Checks
• Monitor account aggregations, provisioning tasks, and scheduled jobs.
• Validate completion of delta and full aggregation processes.
• Identify and remediate failed tasks, connector issues, and workflow errors.
• Monitor and troubleshoot connector failures.
• Perform proactive health checks to prevent service disruptions.
• Escalate issues to Engineering or SailPoint support when required.


Incident & Problem Management
• Provide Level 3 operational support for SailPoint related incidents.
• Perform root cause analysis for aggregation failures, access discrepancies, and provisioning delays.
• Work closely with Application Owners to resolve access issues.
• Document known errors and recurring patterns.
• Participate in post incident reviews and corrective action tracking.


Certification & Compliance Support
• Support execution of access certification campaigns.
• Provide reporting support for Audit and Risk teams.
• Assist in evidence collection for compliance reviews.


Change & Release Support
• Participate in change implementation, deployment, and validation.
• Deploy new product versions, upgrades across all environments.
• Support patching, upgrades, and configuration updates from an operations standpoint.
• Perform post change monitoring to ensure system stability.