Sr. Architect, ServiceNow

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL, TOEIC, GRE and Praxis tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.

Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

Duties: Articulate the architectural vision, conceptualizes and experiments with alternative architectural approaches. Develop and validate the architecture and high level solution design against business requirements. Define prerequisites (what gets developed first). Implement technology specific ServiceNow best practice and standards guidance to less experienced consultants. Serve as ServiceNow technical and process best practice advisor/SME to customers and teammates. Administer the Service Now instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions. Provide subject matter expertise, act as technical product advocate, design, develop and implement ITIL processes, ITSM, ITOM, CSM, Knowledge, IRE, SAM/HAM and Release Management modules within ServiceNow platform. Research and evaluate alternative solutions and recommend the most efficient and cost-effective solutions. Experience in multiple ServiceNow implementations. Develop appropriate software solutions to requests for new services and functionality. Propose data model, design changes to processes and products, exert significant latitude in determining objectives of an assignment. Review and refine designs for usability, review testing scenarios and refines test cases, to ensure applications quality and works with users to review test results to ensure they meet expected results. Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments. Evaluate new features and produce comprehensive analysis and recommendations. Perform and participate in product road map planning. Produce and maintain detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, tech notes, and testing, etc. Create and maintain the current state of the ServiceNow platform architecture documentation and provide architectural control. Create well-structured test plans and coordinate testing activities. Translate technical complexities to project stakeholders and make sure they understand the effects of the design decisions on the areas of ServiceNow Platform. Participate in the configuration of new applications or suites during planning, development, and roll out phases. Contribute to the strategic development of new platform customization, as needed, based on customer needs. Maintain an awareness and understanding of technological advances; provide continuous research and assessment of new resources and technology available for ServiceNow platform.

*May telecommute to Princeton, NJ from any U.S. location.

Requirements: Bachelor's degree in computer science and engineering, or a related field plus 8 years of experience in IT. 8 years of experience must include a minimum of 3 years of experience in IT architecture and application design. Experience must include the following skills: IT architecture methodologies, standards and best practices and full software development lifecycle (SDLC) experience on the ServiceNow platform; Software performance engineering practice and consultation; ServiceNow technical and process best practice advisor/SME and administer the Service Now instance including the delegation of group, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions; Technical product advocate, design, develop and implement ITIL processes, ITSM, ITOM, CSM, IRE, SAM/HAMand Release Management modules within ServiceNow platform.

Salary range: $165,000/year - $190,000/year

Benefit:

ETS is mission driven and action oriented

• We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
• We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!
• As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!
• The base salary range advertised represents the low and high end of the anticipated salary range for this position. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. The base pay is only one aspect of the Total Rewards Package that will be offered to the successful candidate.

ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.