Operations Support Specialist

Reporting to the Supervisor, this position provides internal support for the Customer Service team. Primary responsibilities include analyzing, evaluating, and maintaining data and documentation required to support business operations related to Customer Service responsibilities as well as collaborating on systemic and process enhancements/improvements and training programs with management. This can be an in‑office (located in New Prague, MN) or remote position. What Will You Do? Price Desk Management: maintain price records in ERP, manage price book, verify pricing meets company standards. Work with the sales team for special promotions to determine best protocol. Perform Customer Service tasks: update master data, customer account information, and product information. Manage department documentation such as policy and procedural work instructions and process flow charts. Collaborate with management on process improvements. Support IARs by assisting with order management. Coordinate customer service survey process. Other duties and responsibilities as assigned by management. Your Physical Work Environment Will Require… Lift up to 25 pounds. Sitting, standing, stooping, bending, and other related tasks in an office and industrial setting. Your Experience Should Be... Minimum of 5 years of Customer Service and order processing experience. Strong understanding of Quote to Cash process. Experience working with JD Edwards/EL preferred. Strong knowledge of Microsoft Office products (Excel, Word, Outlook, etc.). Report writing experience a plus. Your Professional Knowledge, Skills, and Abilities: Technical capacity. Proficient typing, spelling, and grammar. Action oriented. Problem solving and analysis. Nimble learner. Situational adaptability. Prioritization and organization. Ability to multi‑task. Ability to maintain required confidentiality. Ability to deal patiently with problems and complaints. Must be able to work independently within specific time constraints. Bachelor's degree is preferred, but not required. Our Benefits Package… Pay Range: $52,000 – $70,000 annually. Paid Time Off (PTO). Medical, Dental and Vision insurance. Employer contributions to an HSA account. Health Care and Dependent Care Flexible Spending Accounts (FSA). Company‑paid short‑term and long‑term disability coverage. Basic life insurance with option to purchase supplemental individual, spouse and dependent child coverage. Up to two weeks of paid family leave. 401(k) retirement savings plan including a company match. #J-18808-Ljbffr