Team Lead

Position Purpose:The purpose of the Team Lead is to oversee efficient and effective operations by providing direct oversight, coaching, and training to their team of phone ministers.Essential Duties:Assist the Shift Lead with a positive, efficient work environment for the phone staffParticipate in weekly or biweekly Shift Lead team meetings and monthly Team Lead meetingsProvide direct oversight, support, coaching, and quality control to ministers on phone and written communications. Identify team members' needs and create resources for their learning and growth in partnership with the Training team.Administer corrections for basic duties compliance and prepare disciplinary documentation, as deemed necessaryManage organization, schedule adherence, and booth adherence of their minister teamProvide technical support and user set-up for ministersPrepare and hold team meetings as instructed by the Dean Radtke Leadership Training Model, and communicate relevant information to all necessary staff members promptlyConsistently review the ministry's vision and mission with the team and pursue opportunities to best utilize ministers' talents within the department, identify and close gaps, and provide innovative solutions and recommendationsMonitor concerning callers and recommend placement on the RCS list or Blacklist to the Shift Lead Team and Training Team to balance the priorities of the ministry, their team of ministers, and the callersManage the Floor Page to pass on/assign/approve Donation Center Forms, Callbacks, and Time Adjustment Forms from your team of ministersOperate as Acting Shift Lead when a Shift Lead is not on duty: duties will include taking/delegating Supervisor Calls, Error Reporting, and monitoring call volumeComplete phone calls and written responses on an as-needed basisOther duties as assignedKnowledge, Skills, and Abilities:Excellent verbal and written communication skills with strong listening, teaching, and coaching skillsAble to exercise a high degree of judgment, diplomacy, and an impeccable commitment to confidentialityExcellent customer service skillsComprehensive knowledge of Andrews' teachingDemonstrated excellence in a current role within Communication ServicesDemonstrates leadership abilities and has the maturity and professionalism of overseeing a team of 8 ministers with skill, proficiency, and firm commandment of adherence to ministry standardsMust be able to effectively operate a Windows-based computer and navigate Microsoft Office SuiteExcellent Windows-based computer navigation skills with proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and SharePointEffective problem-solving skills, including technical resolutionDemonstrated excellence in understanding and adherence to department policies and proceduresRequirements:Must have a personal relationship with Jesus ChristMust sign the Statement of FaithWorking knowledge of all skillsets within Communication Services requiredHigh school diploma or equivalent education is requiredA Charis Bible College student or graduate is preferredMust pass all required checksExperience:Communication Services experience is required1-3 years of customer service experience is requiredMinistry experience preferredProfessional supervisory experience preferredPrevious experience leading or overseeing a team is preferredCompensation is commensurate with completing the leadership and supervisory training required for this positionWe offer a comprehensive benefits package for full-time employees to include the following: Medical, Dental, Vision, Paid Time Off (PTO), Paid Holidays per year (10), Flexible Spending Account (FSA)-Medical/Dependent Care, Health Savings Account (HSA), Voluntary Life and AD&D, Short Term Disability, Long Term Disability, 403(b) Retirement Plan, Life Assistance Program, Accident/Hospital, ID Shield/Legal Shield and TelehealthAbout Us: Andrew Wommack Ministries (AWM) is a teaching ministry of unconditional love and the balance between grace and faith. For over forty years, Andrew and Jamie have been teaching the truth of the Gospel to the body of Christ by teaching at seminars, in churches, on radio and television, by training others at Charis Bible College, and by developing ministry materials designed to help you in your relationship with the Lord. We are a family here at AWM, we like to have fun, and we love Jesus. You will find that our culture reflects just that. Our core values demonstrate that we serve God’s people with Excellence, Faithfulness, and Integrity.Are you interested in helping Andrew fulfill his vision to reach as far and as deep with the Gospel as possible?If so, we are looking for someone faithful, available, willing to learn; and passionate about taking the Gospel Truth to the world.Application Tips:Use a computer, not a hand-held device to applyUse Chrome as your browserAlways Sign Into the portal or create an account first before trying to fill out an applicationUse the NEXT and PREVIOUS buttons on the bottom of the application to navigate instead of the back button on your browser.Select an option for each drop-down questionIf you SAVE and want to come back later, use the NEXT and PREVIOUS buttons on the bottom of the page to navigate instead of the tabs on top. #J-18808-Ljbffr