Trainer (Member Experience) - PS ATL

Trainer (Member Experience) - ATL

About PS

PS is redefining the way the world travels. We build and operate private airport terminals that transform commercial air travel into a seamless luxury experience. Currently serving guests at Los Angeles International Airport (LAX), Hartsfield-Jackson Atlanta International Airport (ATL), and Paris Charles de Gaulle (CDG), with new terminals underway at Dallas Fort Worth International Airport (DFW) and Miami International Airport (MIA), PS is pioneering a new global standard in hospitality.

Far from the crowds and chaos of the public airport, PS offers members the privacy, ease, and security of the private flight experience while flying commercial. With exclusive partnerships with TSA and U.S. Customs and Border Protection, guests move effortlessly through line-free departures and arrivals. Every moment is carefully orchestrated by our expert team - private TSA screening, dedicated customs and immigration services, and luxury chauffeur transfers across the airfield directly to or from your aircraft.

Inside our private terminals, guests enjoy serene suites, chef-prepared dining, spa services, and personalized attention, while our Control Room coordinates discreetly with government, airline, and security partners to ensure unmatched efficiency, safety, and peace of mind. At PS, waiting in lines, crowded terminals, and luggage hassles give way to quiet elegance, service with heart and inspired experiences.

We are building more than terminals - we are shaping a new way to travel. If you're passionate about luxury hospitality and excited to be part of something extraordinary, join us as we expand to new markets and reimagine the future of travel with PS.

The Role: Trainer - Member Experience

The Airport Development and Training department is based out of PS Corporate Headquarters in Los Angeles, California. PS Local trainers can be based at any PS location.

This dynamic role supports the local operation and head of Member Experience in new hire training, assisting new associates with their integration into the company, department, and their roles. The post-holder is also responsible for job certification and remediation for experienced associates. This role requires strong attention to detail, adept leadership skills, and excellent written and verbal communication.


Based at any PS location but required to work at all current and future PS locations, with significant travel at times (up to 75%). Reports to the onsite Managing Director, working in collaboration with Corporate Head of Member Experience.

This role is 100% onsite at PS Location, with a 5-day per week schedule based on operational needs. It may not be a traditional Monday to Friday schedule, as PS operates a 24/7 facility to meet our business.

Responsibilities & Expectations

• Delivers training for Associates at all PS locations, according to their department, operational needs, individual skillset, and availability, with a primary focus on Member Associates and Member Experience training.
• Key contributor of content and maintenance of the Learning Management System (LMS).
• Trainers can also be required to assist with operational duties as defined by the Managing Director.
• Helps drive company values and philosophy and ensures all training and development activities are strategically linked to PS core mission and values.
• Promotes PS training culture and commitment to safety and compliance with all Airport Safety Regulations, FAA, and airline policies.
• Manage expectations of new hires, providing a seamless integration into the company.
• Identifies Associates strengths and learning challenges, adjusting training and instruction to accommodate different learning and performance needs.
• Provides real-time feedback, providing corrective instruction in a thoughtful and constructive manner.
• Documents trainees' performance.
• Provides recurrent training and job certifications as determined by department needs.
• Provides remedial training to address gaps in learning and substandard work performance.

Requirements

• Pass a pre-employment drug screening + background check
• Must meet all requirements at all PS locations to obtain airport IDs and required icons; Driver, Escort, CBP etc.
• Sound working knowledge of PS and airlines' operations.
• Experience in a leadership or training role is preferred
• Previous luxury hospitality or VIP airport experience is a plus
• Proficient in oral and written communications at all levels.
• Strong planning & organization skills.
• Must have excellent people skills.
• Must have excellent customer service skills.
• IT capabilities; MS Office.
• Maintain a flexible schedule to accommodate training needs and schedules
• Must be able to travel up to 75% to various PS locations
• Must be able to lift up to 100 lbs .
• Training Demonstration during interview: Candidate must provide a 10-minute training/instruction on a topic of their choice during the in-person interview

Internal applicants:

• Candidate must be in good standing with no performance related or disciplinary issues for the previous six months.

This is a full-time Exempt role.

PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.