Service Operations Support Administrator - Consumer Hardware Quality Control

Role Overview The Service Operations Support Administrator – Consumer Hardware Quality Control is primarily responsible for hands‑on testing and evaluation of customer devices within an RMA/triage environment. This role ensures comprehensive assessment and awareness of material issues and trends, providing a critical component of a closed-loop quality control program that supports Customer Service, Manufacturing, Product Management, and Engineering functions. What You Will Do Partners closely with Product Management, Engineering, and IT Quality Assurance organizations to develop, maintain, and execute device testing strategies and procedures for the purposes of evaluating consumer hardware devices being returned. Performs hands‑on testing, inspection, troubleshooting, and evaluation of customer devices to identify hardware defects, software issues, and configuration errors. Why It Might Be a Fit A minimum of three (3) years of experience in a professional Service Desk, Help Desk, Systems Administration, Telephony Support, or Telephone Testing environment that complies with FCC, CE and UL rules and regulations is required. Proficiency with modems, routers, VoIP, DNS, VPN, TCP/IP, DHCP, Android OS applications, APK and SDK methodologies required. Requirements Bachelor’s degree in information technology, computer science or equivalent A minimum of three (3) years of experience in a professional Service Desk, Help Desk, Systems Administration, Telephony Support, or Telephone Testing environment Proficiency with modems, routers, VoIP, DNS, VPN, TCP/IP, DHCP, Android OS applications, APK and SDK methodologies Benefits Comprehensive benefits program Total rewards package Competitive salary Relocation not sponsored Flexible hours Microsoft Office Suite, Visio, and modern communication and collaboration tools used by virtual teams #J-18808-Ljbffr ClearCaptions