Inside Parts Sales Person

Inside Parts Sales Person

Ziegler Cat has an opening for a full-time Inside Parts Sales Person to serve our customers. We are looking for a dedicated employee with a strong work ethic and excellent organizational, customer service, and communication skills to help support our growth. Responsibilities include providing superior customer service face-to-face or over the telephone to customers, helping customers determine correct parts needed, verifying availability, and making recommendations. The role also involves determining the correct parts and their availability, completing parts orders, determining the supplying facility and mode of transportation for parts shipment, entering proper shipping information into the parts ordering system to process the order and generate an invoice, processing backorders, returns, and exchanges, assisting their team with group and team sales, providing a link and collaboration between different departments during the sales process, communicating with customers for sales, follow-ups, and addressing potential issues, working in a cooperative manner with team and superiors, preparing quotes for service work, as well as engines, machines, and parts, assisting customers with basic issues or concerns by taking action, providing alternatives, or escalating the issue to the more experienced team member, and maintaining a safe and productive workplace, keeping in mind the specific environmental standards of the department.

Qualifications: High School Diploma or GED required; 2-year degree preferred. 2+ years in diesel engine, construction or agriculture equipment, or automotive parts or service. Up to 4 years of experience preferred. Positive attitude and desire to work as a team player. Basic computer skills (navigation, searching) and Microsoft Outlook (email). Basic telephone experience. Basic customer service skills. Personal characteristics: Customer Focus, Teamwork, Learning Orientation, Efficiency, Sociability. Minimum Physical Requirements: Standing, sitting, walking, use of hands, talking, hearing.