Customer Service Representative

Job Description: Customer Service Representative Title: Customer Service Representative (CSR) Department: Office Administration Reports to : Office Manager Job Objective: The CSR's primary objective is to ensure customer satisfaction exceeds the standards set out by The Grounds Guys through outstanding customer service and tracking of key results areas. Responsibilities: • Demonstrates the ability to carry on a professional conversation with commercial and residential residents, owners and decision makers. • Follow up with customers after completed jobs to ensure customer satisfaction with work • Responsible for managing Net Promoter Score system and creating report for weekly production meeting. • Assist sales team with follow up on sent proposals • Use of scorpion, home advisor and other marketing sources to track marketing spending and ROI. • Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team. • Participates and contributes to the development of educational programs offered to clients, prospects and company employees. • Other -Start management of company human resources systems and procedures. • Other duties as assigned. Relationships and Roles: • Help maintain contact with all clients in the market area to ensure high levels of Client Satisfaction. • Demonstrate ability to interact and cooperate with all company team members. • Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity. • Maintain professional internal and external relationships that meet company core values. • Proactively establish and maintain effective working team relationships with all support departments. Salary - $12:00 to $15.00 per hour Benefits - Supplemental Insurance _ Vision/Dental 1 Week Accrued Vacation