Customer Success Manager

Responsibilities Manage a diverse portfolio of customer accounts from signature to renewal. Ensure customers achieve desired outcomes and value from their Forcepoint investments by working with Onboarding, Professional Services, Tech Support, and Partners. Build and maintain relationships and trust at executive and technical staff levels within customer accounts. Partner with Account Team, Sales Operations, Executive sponsors, and other key Forcepoint stakeholders to align on driving value and retention. Monitor customer utilization and health scores. Create Success/Action Plans to address at‑risk accounts. Conduct regular customer meetings and account reviews. Analyze data to improve customer experience and identify expansion opportunities. Track Success KPI in tools such as Salesforce and Gainsight. Provide quarterly forecast for renewals and expansion opportunities. Own renewal opportunities to closure. Contract Management and Renewals Negotiations. Core Competencies Commitment: Passionate about customer satisfaction and results. Do what you say you will do. Communication: Communicate effectively at all levels, including executive leadership, as a presenter and active listener. Presentation: Present effectively to executive and technical audiences; achieve strong engagement. Service Orientation: Provide world‑class service and support through task management and issue ownership. Cross‑Functional Thinking: Manage, understand, and prioritize multiple functions simultaneously. Process Orientation: Follow and improve processes to ensure consistent outputs. Creativity: Solve problems creatively, stepping outside processes when necessary. Attention to Detail: Capture information correctly and accurately. Technical: Learn Forcepoint products and articulate how they solve customer business needs. Account Expansion: Drive expansion of the Forcepoint footprint with existing accounts. Education and Experience Proven track record of successfully managing and developing accounts. Experience managing accounts with responsibility of value creation, retention quota, and identifying expansion opportunities. Experience in a Success or Renewals position in a high‑tech organization, preferably cybersecurity. PC literate with knowledge of Salesforce, Gainsight, MS Office applications or similar technologies. Self‑driven, results‑oriented with a positive outlook and focus on high quality and business success. Strong communication skills and ability to work with minimum supervision on key customer‑facing tasks. Equal Employment Opportunity Statement The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity. Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to View email address on click.appcast.io. Applicants must have the right to work in the location to which you have applied. #J-18808-Ljbffr