Area General Manager

Job Description

Job Description

JOB OVERVIEW

The Area General Manager provides strategic leadership and operational oversight for the group’s portfolio of Marriott-branded hotels. Reporting to executive leadership and ownership, this position is responsible for driving operational excellence, financial performance, brand compliance, guest satisfaction, and talent development across all assigned properties. Such a role partners with property leadership to ensure consistent execution of Marriott standards, achievement of business objectives, and alignment with ownership and company goals.

WHAT WE OFFER

• Pay rate: $125,000-$130,000 annually
• Medical, dental, vision insurance 
• 401(k) with company matching 
• Exclusive worldwide Marriott employee travel discount program
• ... and more

DUTIES AND RESPONSIBILITIES

• Provide strategic direction and oversight for all hotel operations, including Rooms, Food & Beverage, Sales & Marketing, Engineering, Sales & Marketing, etc.
• Lead, mentor, and evaluate General Managers and executive leadership teams to achieve operational and financial objectives
• Ensure consistent execution of company initiatives, operational standards, and best practices across the portfolio
• Lead hotel openings, transitions, renovations, and special projects as assigned
• Ensure full compliance with Marriott brand standards, operating procedures, quality assurance programs, and corporate initiatives
• Oversee performance related to GuestVoice, Brand Standard Audits, Quality Assurance, Marriott Bonvoy, MGS, mobile services, property improvement plans, sustainability initiatives, and required certifications
• Serve as the primary point of contact with Marriott Regional Operations and Corporate leadership
• Drive portfolio profitability through effective revenue strategies, expense management, and operational efficiencies.
• Oversee annual budgets, forecasts, capital planning, and financial reporting
• Monitor key performance indicators, including RevPAR, ADR, occupancy, GOP, NOI, labor productivity, and market share, implementing corrective action as needed.
• Partner with Sales, Revenue Management, and Marketing to maximize revenue and market performance
• Evaluate business trends, competitive positioning, and commercial opportunities to drive sustainable growth
• Champion exceptional guest service by improving GuestVoice performance, online reputation, service recovery, and overall guest satisfaction
• Promote a culture of hospitality, accountability, and continuous improvement
• Recruit, develop, coach, and retain high-performing leaders
• Drive succession planning, leadership development, performance management, and associate engagement
• Foster an inclusive, collaborative culture that reflects company values and Marriott's service philosophy
• Ensure compliance with Marriott standards, company policies, safety regulations, labor laws, and federal, state, and local requirements
• Oversee risk management, emergency preparedness, life safety, and asset protection initiatives

QUALIFICATIONS AND REQUIREMENTS

• Education & Experience

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field; advanced degree preferred
• Minimum 5-7 years of progressive hospitality leadership experience, including multi-property oversight within full-service hotels
• Extensive experience managing Marriott-branded properties and thorough knowledge of Marriott systems, brand standards, and operational programs

• Required Skills/Abilities

• Proven executive leadership with the ability to lead, develop, and inspire multi-property hotel leadership teams
• Comprehensive knowledge of hotel operations and Marriott brand standards, systems, and operating procedures
• Strong financial acumen, including budgeting, forecasting, financial analysis, and revenue optimization
• Strategic thinker with exceptional business judgment, problem-solving, and decision-making skills
• Excellent communication, interpersonal, negotiation, and stakeholder management abilities
• Demonstrated ability to drive operational excellence, guest satisfaction, and organizational performance
• Strong project management, organizational, and change management skills with the ability to manage multiple priorities
• Proficiency in hotel management systems, Microsoft Office Suite, and relevant business technologies
• Thorough knowledge of hospitality regulations, employment laws, safety standards, and risk management practices
• Ability to travel regularly and work a flexible schedule based on business needs

• Schedule

Work schedules are based on the operational needs of the business. Availability to work days, evenings, weekends, and holidays is required for this position.

• Physical, Mental and Environmental & Technical Demands

Fast-paced environment, multiple tasks to be handled under time constraint. Must be able to bend, crouch, kneel, and twist in the work area. The role involves frequent standing, walking, bending, kneeling, climbing, lifting, pushing, and pulling objects weighing up to 250lbs. often for extended periods. Must be able to maneuver around property. Must be able to sit for prolonged periods of time. Must be able to operate a computer, telephone, and copier. Must have manual dexterity to operate all office equipment. May include exposure to high levels of ambient noise for prolonged periods, must be able to perform essential job functions effectively in such conditions.

• Grooming

All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained as part of the orientation process. 

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as exempt (per the Fair Labor Standards Act).

Sun Hill is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, citizenship status, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.