Desktop Support Engineer

Job Description

Job Description

Description:

Build What's Next at Workhorse  

Workhorse Group Inc. (Nasdaq: WKHS) is an American industrial technology company headquartered in the Detroit, Michigan area that designs, engineers, and produces the intelligent industrial machines that are the lifeblood of modern economies. Our products include battery-electric commercial vehicles, and we're expanding into modular data centers that support rapidly deployable AI infrastructure. 

From our manufacturing facility in Union City, Indiana, we bring together expertise in electrification, high-voltage systems integration, and advanced manufacturing to build reliable products for demanding real-world applications.  

Backed by experienced leadership, established customer relationships, and domestic manufacturing capabilities, we're building on what we know while developing what's next. 

About the Role

We are seeking a hands-on Desktop Support Engineer to provide frontline IT support across our automotive manufacturing facility. This role is critical to keeping plant floor systems, office IT, and production-adjacent technology running with minimal downtime. The ideal candidate is comfortable working in both a traditional office IT environment and a fast-paced manufacturing floor setting, understands the urgency of minimizing production impact, and can troubleshoot a wide range of hardware, software, and network issues.

  What You Will Do

• Provide Level 1/2 support for desktops, laptops, printers, scanners, mobile devices, and other IT equipment.
• Troubleshoot Windows, Linux, Microsoft 365, email, authentication, VPN, and common business applications.
• Support plant-floor computers, terminals, barcode scanners, label printers, and other manufacturing technology.
• Troubleshoot basic wired/wireless network, connectivity, DNS, DHCP, and endpoint issues.
• Work closely with Manufacturing, Engineering, Quality, Maintenance, and Operations to resolve IT-related issues.
• Manage user onboarding/offboarding, hardware provisioning, software installation, and IT asset inventory.
• Monitor and maintain endpoint security, patching, and device compliance in accordance with company standards.
• Manage support tickets, document resolutions, and escalate complex issues to appropriate IT teams or vendors.
• Participate in hardware refreshes, system upgrades, plant projects, and technology deployments.
• Identify recurring issues and recommend improvements to increase IT reliability and user experience.
• Follow all IT security, plant safety, and operational procedures.
• Re-image existing employee PCs, as needed, without the loss of data.
• Create, maintain, and delete Windows Active Directory accounts in accordance with company standards.
• Follow documented procedures and controls.
• Must maintain required evidence of compliance and provide SOX Audit support as required.
• Manage conference room equipment and set Audio Visual Standards for Conference rooms.
• Work directly with HR to support onboarding and offboarding of IT services for Associates.

  Required Qualifications & Skill

• Associate’s or bachelor’s degree in IT, Computer Science, or related field.
• 3 to 5 years of experience in desktop, technical, or IT support.
• Strong troubleshooting skills across hardware, software, and networking.
• Experience with Windows, Linux, Microsoft 365, Active Directory/Entra ID, and IT ticketing systems.
• Basic knowledge of TCP/IP, DNS, DHCP, Wi-Fi, and network troubleshooting.
• Strong customer service, communication, and problem-solving skills.
• Ability to work independently in a hands-on manufacturing environment.
• Ability to prioritize issues based on business and production impact.
• Must be a self-starter with a positive attitude, strong customer service skills, proven problem-solving skills, the ability to prioritize and execute tasks in a dynamic environment, the ability to learn, adapt, and apply new concepts and technologies, and the ability to work a flexible work schedule as needed.

Preferred Qualifications

• Experience supporting an automotive or manufacturing environment.
• Experience with plant-floor/operational technology, industrial PCs, barcode systems, or label printing.
• Experience with Intune, SCCM/MECM, endpoint security, or similar tools.
• CompTIA A+, Network+, Microsoft, or other relevant certifications.

Why Workhorse  

Engineering and Manufacturing for the Work Ahead  

At Workhorse, ideas become physical products. Our teams design, engineer, test, validate, and manufacture solutions for demanding real-world applications. You'll contribute to work that matters, backed by experienced leadership, established customer relationships, and a strong manufacturing foundation. 

See Your Work Take Shape  

There's something rewarding about seeing your work move from an idea to a finished product. At Workhorse, engineering, operations, and manufacturing work closely together, giving employees the opportunity to see the results of their contributions. 

Experience Behind Us. Opportunity Ahead.  

Workhorse combines experienced leadership, established commercial vehicle customers and partners, and an existing manufacturing operation with opportunities in new markets. We're strengthening our commercial vehicle business while developing Modular AI Infrastructure—creating opportunities to help shape what comes next. 

Work Together. Take Ownership.  

We believe good work comes from talented people working together. Our teams value open communication, practical problem-solving, accountability, and respect. Employees are encouraged to contribute ideas, take initiative, and make a meaningful impact. 

A Workplace with Personality  

We take pride in our work, but we also believe in enjoying the people we work with. You'll find opportunities for connection, collaboration, and camaraderie. At select locations, that includes a dog-friendly workplace in accordance with site guidelines. 

Workhorse Group Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability.