Guest Service Representative

LBA Hospitality

LBA Hospitality is hiring! Benefits available to all associates include: a quarterly bonus program, paid time off (PTO and holidays), 401k with Employer Match, Option to be paid daily with DailyPay, competitive wages, hotel discounts, and so much more!

Join our hospitality team and help create a welcoming, memorable experience for every guest. The Guest Service Representative manages front-desk activities, responds to guest needs, processes reservations and payments, and uses effective selling strategies to support hotel revenue. This position may also serve as Manager on Duty when assigned.

Key Responsibilities

Welcome, register, and check out guests while protecting confidential information and accommodating requests when possible.
Manage reservations, room assignments, cancellations, special requests, and guest loyalty-program participation.
Answer telephone calls and provide accurate information about hotel services, rates, amenities, and the surrounding area.
Operate the property-management system to post charges, prepare bills, collect payments, and balance transactions.
Verify payment methods and complete cash, check, credit-card, and departmental reconciliation at the end of each shift.
Promote hotel services, amenities, future reservations, and available room options.
Identify potential sales opportunities and share leads with the appropriate team member.
Resolve guest concerns professionally and document service-recovery efforts.
Communicate special requests, late checkouts, maintenance needs, and other important information across departments and shifts.
Maintain a clean, organized lobby, market, dining, and front-desk area.
Follow all guest-privacy, safety, security, cash-handling, and emergency procedures.
Assist housekeeping, laundry, food and beverage, or other departments when operational needs require.

Requirements

Qualifications

Previous customer service, sales, reservations, or guest-relations experience preferred.
High school diploma or equivalent preferred.
Strong communication, problem-solving, conflict-resolution, and computer skills.
Dependable, trustworthy, detail-oriented, and able to manage multiple priorities professionally.

Physical and Scheduling Requirements

With or without reasonable accommodation, the associate must be able to stand and walk for extended periods; bend, stretch, and reach; lift or carry up to 30 pounds; and push or pull up to 60 pounds. This on-site position may require varied shifts, including evenings, weekends, and holidays.
Employment may be subject to job-related screening consistent with company policy and applicable law.

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Guest Service Representative in Saraland, AL vacancy

Guest Service Representative
...Front Office Manager Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly... ...on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough...
Suggested
Immediate start
Remote work
Shift work
Day shift
Home2 Suites by Hilton
Mobile, AL
4 days ago
Joy Creator (Guest Service Representative)
$11 - $12 per hour
...At Nothing Bundt Cakes , we refer to our guest services representatives as Joy Creators ! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the...
Suggested
Hourly pay
Casual work
Local area
Flexible hours
Afternoon shift
Nothing Bundt Cakes
Mobile, AL
3 days ago
Guest Service Representative
Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will... ...behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support...
Suggested
Temporary work
Local area
Immediate start
Shift work
Afternoon shift
Hilton Worldwide Holdings
Mobile, AL
20 hours ago
Joy Creator (Guest Service Representative)
$11 - $12 per hour
...Joy Creator Position At Nothing Bundt Cakes At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play...
Suggested
Hourly pay
Casual work
Flexible hours
Afternoon shift
Nothing Bundt Cakes
Mobile, AL
2 days ago
Guest Service Rep
...Guest Service Agent The Guest Service Agent is responsible for providing exceptional customer service to hotel guests, ensuring a memorable experience. This role involves checking guests in and out, handling reservations, and addressing guest inquiries and needs....
Suggested
Work at office
Local area
Flexible hours
Afternoon shift
Dreamscape Hospitality
Satsuma, AL
1 day ago
Guest Services Representative
...Front Office Manager Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly... ...on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough...
Immediate start
Remote work
Shift work
Day shift
Home2 Suites by Hilton
Mobile, AL
2 days ago
Joy Creator (Guest Service Representative)
...Job Description Job Description At Nothing Bundt Cakes , we refer to our guest services representatives as Joy Creators ! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party...
Casual work
Flexible hours
Afternoon shift
Nothing Bundt Cakes #74
Mobile, AL
13 days ago
Guest Service Representative
...Description Job Description Description: Provides excellent guest service in an efficient, courteous professional manner; follow LBA... ...on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough...
Immediate start
Remote work
Shift work
Day shift
LBA Hospitality
Mobile, AL
8 days ago
Guest Service Rep
Dreamscape Hospitality - 1000 W I-65 Service Rd - Responsibilities: Greet guests upon arrival; check-in and provide information on hotel services; handle reservations; answer guest inquiries; maintain front desk area Dreamscape Hospitality
Dreamscape Hospitality
Mobile, AL
2 days ago
Guest Services Rep Part Time-104020
POSITION PURPOSE AND SUMMARY The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests...
Weekly pay
Minimum wage
Part time
Local area
All shifts
esacareers
Mobile, AL
4 days ago
Housekeepers
...Housekeeper (Room Attendant)The Hotel Housekeeper is responsible for maintaining cleanliness and orderliness in guest rooms, public areas, and back-of-house spaces. The role ensures that all guests have a pleasant and comfortable stay by providing them with a clean and...
Shift work
Dreamscape Hospitality
Satsuma, AL
20 hours ago
Night Auditor
...expresses a memorable experience for all of our Team Members and guests alike. So we’re constantly looking for individuals who work... ...(upselling) to generate additional revenue, providing optimum service and satisfaction to hotel/restaurant guests and visitors; showing...
For contractors
Work at office
Shift work
Night shift
Day shift
Fairfield Inn & Suites - Saraland
Saraland, AL
3 days ago
Room Attendant
...expresses a memorable experience for all of our Team Members and guests alike. So we’re constantly looking for individuals who work... ...Ability to work flexible shifts Must have excellent customer service skills. Must be able to work as a part of a team. PHYSICAL DEMANDS...
Local area
Flexible hours
Town Place Suites - Saraland
Saraland, AL
2 days ago
Second Shift Housekeeper-Support Services
...hospitality team and help create a clean, welcoming experience for every guest. The Houseperson supports housekeeping operations by maintaining... ...school diploma or equivalent preferred.Dependable, trustworthy, service-focused, and able to work independently or as part of a team....
Daily paid
Shift work
Night shift
Afternoon shift
Home2 Suites by Hilton
Mobile, AL
20 hours ago
Hotel - Housekeeping House Person - Overnight shift
...GroupKana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will... ...behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional...
Temporary work
Local area
Shift work
Night shift
Weekend work
Kana Hotel Group
Mobile, AL
2 days ago
Cleaning / Housekeeper NO
...Housekeeper to join our team and ensure that our facilities are clean and well-maintained. The Housekeeper will be responsible for cleaning guest rooms, common areas, and other areas of the facility, as well as performing tasks such as laundry and inventory management. The...
Springhill Suites Mobile West
Mobile, AL
2 days ago
NOW HIRING Hilton Housekeepers
...Room AttendantTo maintain a clean and appealing guest room according to policy standards.Change bed linen daily.Vacuum carpeting.Dust... ...Housekeeper.Report immediately to the Executive Housekeeper:No luggageNo service neededSleep outsExtra guestsAnything unusualShut off all lights,...
Immediate start
Hilton Garden Inn Mobile West
Mobile, AL
2 days ago
Full Time Housekeeper / Hotel Housekeeping
...dedicated employees.Exceed Cleaning Standards: Perform routine guest room preps and cleanings while meeting minute per room labor standards... ...areas.Guest Relations: Offer hotel amenities, products, and services to accommodate guest needs and increase revenues.Teamwork:...
Hourly pay
Full time
Flexible hours
Hotel Management and Consulting
Mobile, AL
20 hours ago
Housekeeper / Cleaning - Full Time
...CertifiedHousekeeper Job Summary:A Housekeeper performs assigned cleaning and housekeeping duties within established quality care and service standards.Clean and service common areasClean and service private ResidentFollow all housekeeping protocols and procedures in...
Full time
Local area
Immediate start
Bridge Senior Living
Mobile, AL
3 days ago
Housekeepers
...is responsible for maintaining the highest standards of cleanliness in all guestrooms. He or she must work to promote safety in all guest areas by following strict procedures with respect to passkeys, entry to guestrooms, and reporting any suspicious activity. Room Attendants...
Local area
ANR Group | Hospitality Management
Mobile, AL
2 days ago
Hotel Housekeeping, laundry, and Houseman
HousekeeperThe Housekeeper position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for cleaning guest rooms in accordance with company guidelines and procedures.Major / Key Job...
Minimum wage
Local area
Extended Stay America
Mobile, AL
20 hours ago
Housekeeper / Housekeeping Support
...HousekeeperJoin Healthcare Services Group (HCSG) as a Housekeeper, where you will play a vital role in maintaining a clean and safe environment... ...environment.Interact positively with residents, staff, and guests, providing excellent customer service.All other duties as...
Local area
Healthcare Services Group
Mobile, AL
20 hours ago
Now Hiring-Housekeepers
...Housekeeping Attendant ResponsibilitiesAnswer immediately to request from guests, as well as from other departmentsLoad cart with supplies such... ..., make beds, and ensure bathrooms are cleanTake away, room service items, dirty linen, and trashPerform check on all room...
Immediate start
Hilton Garden Inn Mobile West
Mobile, AL
2 days ago
Housekeeper
$1,000 - $1,400 per week
...outstanding hospitality and serving as a proud representative of our brand. This is a temporary... ...Merit. These values shape our culture, our service, and our people, guiding us as we work... ...is clean, safe, and attractive for our guests.Prioritizing comfort and cleanliness of...
Full time
Temporary work
Shift work
Afternoon shift
American Cruise Lines
Mobile, AL
1 day ago
Breakfast Attendant
...here today and tomorrow.What You Can Expect From UsJust as our guests deserve more, so do you deserve more. Be valued for what you do... ...exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.What We Expect Of You:With your can-...
Live in
Immediate start
Flexible hours
Drury Hotels
Mobile, AL
2 days ago
WFH Benefits Concierge - Client Facing
Inbound Financial Protection Consultant Looking for motivated people who want a remote career with upside not another dead-end job. This seat is inbound. You talk with people who already requested help on financial-protection options. You are trained, coached, and...
Remote work
Work from home
AOGarcia
Mobile, AL
3 days ago
Food Service Worker
...Food Service WorkerThe Role at a Glance: We are looking to add a motivated food service worker to our Trio-Community-Meals team in Saraland, AL. As a food service worker, you will have the opportunity to perform a variety of tasks, learn a variety of skills, and interact...
Work at office
Lancer Hospitality Group
Saraland, AL
3 days ago
Customer Experience Concierge
CarMax Business Services is looking for a Customer Specialist in Mobile, Alabama. You'll provide exceptional customer service, guiding customers through their car buying journey while managing various tasks. Responsibilities include vehicle assessments, facilitating sales...
CarMax Business Services
Mobile, AL
1 day ago
Housekeeper / Housekeeping Support
Role Housekeeper Overview Join Healthcare Services Group (HCSG) as a Housekeeper, where you will play a vital role in maintaining a clean... ...environment. Interact positively with residents, staff, and guests, providing excellent customer service. All other duties as...
Local area
Healthcare Services Group, Inc
Mobile, AL
1 day ago
Facility Housekeeper NOW HIRING!
Description Diversified Foods and Seasoning in Theodore, AL, is now hiring for a Housekeeper at our food production plant. The Housekeeper is responsible for maintaining the cleanliness, organization, and sanitation of the facility to ensure a safe and efficient working...
Immediate start
DIVERSIFIED FOODS & SEASONINGS
Mobile, AL
5 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Guest Service Representative. Be the first to apply!