Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Guest Service Agent

Twin Tier Hospitality

Guest Service Agent

Double Tree by Hilton Independence - Independence, OH 44131

Overview

Position Type Full Time Job Shift First/Day Second/Afternoon Third/Night

Description

Position Summary Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs. Organizational Scope: Position is responsible for exceptional customer service in order to generate revenue. Essential Functions:

  • Handle guest registration and room assignments, accommodating special requests whenever possible. (10%)
  • Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. (16%)
  • Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner. (50%)
  • Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc. (21%)
  • Cancel room reservations according to procedures. (2%)
  • Walk customers in a professional and courteous manner according to procedures if full house or extenuating circumstance. (1%)
  • Show guests to room assisting them with their luggage. (45%)
  • Explain all hotel facilities, their location in the hotel, hours of operation, answer all questions about these facilities and other hotel questions. (15%)
  • Check luggage for hotel guests both for day and overnight. (15%)
  • Non-Essential Functions:
  • Inventory guest room keys according to policy and request re-keying as necessary.
  • Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.
  • Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.
Qualifications

Knowledge and Skills:

  • Education: High school education or equivalent experience.
  • Experience: Three months to one full year of employment in a related position with this company or other organization(s).
  • Skills and Abilities: Requires a working knowledge of the Front Desk aspect of TTH services, policies or operations and a general knowledge of the hotel. Working knowledge is generally learned on-the-job. Requires knowledge of and ability to operate computer equipment and the reservations system. Ability to read and speak English. Second language is preferred. No. Of employees supervised: None. Travel Required: None. Hours Required: 8 hour shift; scheduled days and times may vary based on need. Lifting/Pushing/Pulling/Carrying: Must be able to lift up to 60 lbs. and push or pull a minimum of 120 lbs., of various sizes of luggage, packages, coolers and boxes. Bending/Kneeling: Must be able to lift up to 60 lbs. and push or pull a minimum of 120 lbs., of various sizes of luggage, packages, coolers and boxes. Mobility: Continually walking, standing, lifting or pulling, 90-95% of time, large step into van. Continuous Standing: Continuous standing 95% of time. Climbing Stairs: Up to approx. 120 steps 10% of 8 hour shift. Hearing: Moderate Explain: One-on-one communication with guests. Vision: Moderate Explain: Read reports, verify reservations, work with computers. Speech: Moderate Explain: One-on-one communications with guests. Literacy: Critical Explain: Read reports, reservations, analyze, investigate. Chemicals/Agents: Brass/glass cleaner. No special handling required. Protective Clothing: None Required. Equipment Operation: Computer use 75%, telephone use 25%, computer printer 25%, calculator 10%, of shift.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Guest Service Agent in Independence, OH vacancy
  •  ...here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's...  ...feel it; you'll feel it too. **What You'll Do** The Guest Service Agent is responsible for registration and check-out, PBX operations,... 
    Suggested
    Immediate start
    Flexible hours
    Shift work
    Night shift
    Weekend work
    Afternoon shift

    Kimpton

    Cleveland, OH
    3 days ago
  • $16 - $18 per hour

     ...Hotel Indigo Cleveland Gateway Guest Services Agent Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters... 
    Suggested
    Local area
    Worldwide
    Shift work
    Night shift

    Pyramid Global Hospitality

    Cleveland, OH
    3 days ago
  •  ...employees and is committed to creating exceptional guest experiences. Check out this video for more information...  ...motivated individuals to join our 2nd shift Guest Services team (3pm-approx 11pm) as a Guest Services Agent. The ideal candidate uses their engaging... 
    Suggested
    Part time
    Work at office
    Local area
    Worldwide
    Shift work
    Afternoon shift

    Pyramid Global Hospitality

    Cleveland, OH
    5 days ago
  •  ...Job Description Job Description Position Overview Guest Service Agent will provide excellent customer service by making sure the travelers receive everything they need during their stay. The Guest Service Agent will answer all enquiries with a friendly and upbeat... 
    Suggested
    Local area
    Shift work
    Afternoon shift

    Savour Hospitality

    Cleveland, OH
    more than 2 months ago
  •  ...Front Desk Guest Service Representative The Front Desk Guest Service Representative is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position... 
    Suggested
    Work at office
    All shifts
    Night shift

    Comfort Inn/Red Roof Inn

    Independence, OH
    4 days ago
  • $16 per hour

    Great Lakes Science Center in Cleveland, Ohio is seeking a part-time Guest Services Specialist. This role offers $16.00 per hour and involves providing high-quality guest experiences as a greeter, cashier, and concierge. Responsibilities include assisting guests, promoting... 
    Hourly pay
    Part time

    Great Lakes Science Center

    Cleveland, OH
    3 days ago
  •  ...Enterprises in Cleveland, Ohio is hiring a PT Night Auditor. The role involves processing transactions, handling reservations, and ensuring guest satisfaction during the night shift. Ideal candidates should have hotel experience, be detail-oriented, and possess strong... 
    Night shift

    Concord Hospitality

    Cleveland, OH
    3 days ago
  •  ...Cleveland Clinic Health System is hiring a Patient Service Specialist for the Gastroenterology department in Akron, Ohio. In this role, you will ensure an exceptional patient experience through scheduling, registration, and addressing patient concerns. The ideal candidate... 
    Day shift

    LRP Media Group

    Cleveland, OH
    2 days ago
  • A luxury travel company is looking for a Luxury Travel Specialist to provide elevated service to clients in a remote setting. The ideal candidate will curate flawless travel experiences and manage bookings with precision. Strong communication skills and a passion for luxury... 
    Remote work
    Flexible hours

    Rudybtravel

    Cleveland, OH
    3 days ago
  • $20 - $26 per hour

     ...Pharmacy Concierge serves as a Complex Care Concierge Technician. This role is responsible for providing engagement and retention services for members engaged in chronic health disease services at AbsoluteCare. This role will serve as the primary point of contact (inbound... 
    Work at office
    Monday to Friday

    AbsoluteCARE Inc

    Cleveland, OH
    2 days ago
  •  ...and providing booking updates. Ideal candidates should possess excellent communication skills and a strong background in customer service. The position offers flexible scheduling, travel perks, and a supportive team environment. If you're enthusiastic about travel and... 
    Remote work
    Flexible hours

    Prestigetravelagencybymich

    Cleveland, OH
    5 days ago
  • $15 - $17 per hour

     ...with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering...  ...an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that... 
    Hourly pay
    Daily paid
    Temporary work
    Work experience placement
    Seasonal work
    Local area
    Immediate start
    Shift work

    Towne

    Cleveland, OH
    4 days ago
  •  ...A leading travel agency is seeking a Travel Customer Service Representative to provide remote support throughout clients' travel journeys. The role involves handling inquiries, assisting with bookings, and ensuring client satisfaction. Ideal candidates are detail-oriented... 
    Remote work
    Flexible hours

    Rudybtravel

    Parma, OH
    13 days ago
  •  ...A travel company based in Cleveland is seeking a Luxury Travel Specialist to provide exceptional service and curate bespoke travel experiences. This remote role involves managing client interactions from initial consultation to post-travel follow-up. The ideal candidate... 
    Remote work
    Flexible hours

    Rudybtravel

    Cleveland, OH
    3 days ago
  • $14 - $15 per hour

     ...creating a warm, welcoming, and satisfying dining experience for our guests each morning or afternoon. You will be responsible for...  ...area while ensuring cleanliness, food safety, and friendly guest service. Key Responsibilities Set up and stock the breakfast area... 
    Hourly pay
    Full time
    Temporary work
    Day shift

    HYATT Hotels

    Cleveland, OH
    6 days ago
  •  ...and procedures are followed. Properly report any hazardous conditions and equipment, incidents or accidents Attend in-service and other training as required. Understand, comply with and promote resident rights Promote positive relationships with... 
    Part time
    Weekend work

    Vista Springs Ravinia Estate

    Independence, OH
    5 days ago
  • At Danbury, you don't just clock in at a job. You walk in the door to a work family who wants to make the day count. We truly believe our employees and residents are a family that comes together to enjoy the good things in life, including one another. When our employees...
    Part time
    Local area
    Immediate start
    Weekend work

    Danbury Millersburg

    Broadview Heights, OH
    5 days ago
  •  ...calls (spills, etc.) in a timely manner. Post Event - Removing the debris from the seating area. Customer service - Assisting in giving guests directions and customer service as necessary. Other projects and tasks as assigned. REQUIRED QUALIFICATIONS... 
    Part time
    Shift work
    Night shift
    Weekend work

    AEG Presents

    Cleveland, OH
    4 days ago
  • $13 - $13.5 per hour

     ...Ashley | The Wellsville Group, were all about killer customer service, top-notch home goods, and a workplace where you can shine. Its...  ...With Us? If youre pumped to transform spaces and help our guests build their dream homes, were dying to bring you into the Ashley... 
    Part time
    Monday to Friday
    Flexible hours
    Weekend work

    Ashley | The Wellsville Group

    Broadview Heights, OH
    4 days ago
  •  ...Overview Role: Housekeeper Join Healthcare Services Group (HCSG) as a Housekeeper, where you will play a vital role in maintaining...  ...environment. Interact positively with residents, staff, and guests, providing excellent customer service. All other duties as... 
    Part time
    Local area
    Shift work
    Day shift

    Healthcare Services Group

    Cleveland, OH
    4 days ago
  • $15 per hour

     .../ Manager and General Manager Position Summary: The Housekeeper is responsible for maintaining the cleanliness and appearance of guest rooms and public areas within the hotel. The primary focus is on ensuring a welcoming, clean, and comfortable environment for all guests... 
    Temporary work
    Flexible hours
    Night shift

    Ivy Hospitality

    Cleveland, OH
    5 days ago
  • $15.5 - $20 per hour

     ...Seven Hills, OH 44131 ! We are looking for someone (like you): Make Each Room a Home : By providing housekeeping services for residents, you make each area a comfortable, clean, and cozy place to live. Be the Master of the Mise en Scène : From... 
    Hourly pay
    Daily paid
    Full time
    Part time
    Relief
    Immediate start
    Relocation package
    Monday to Friday
    Shift work

    Arrow Senior Living

    Seven Hills, OH
    3 days ago
  •  ...Housekeeping Works to ensure offices, guest rooms, facilities, and other specified areas are kept in a clean and orderly condition. Responsible for general cleaning and maintenance duties, which may include vacuuming, dusting, item washing, trash collecting and proper... 
    Shift work

    Parkdale Mills

    Cleveland, OH
    4 days ago
  • $16.15 per hour

     ...by delivering memorable experiences that make the stay for every guest. Here's what you'll do during a typical day: Delight our...  ...the banquet area clean, and promptly address spills, discarded service items, and other issues to ensure an exceptional guest experience... 
    Hourly pay
    Full time
    Worldwide
    Night shift

    Hilton

    Cleveland, OH
    5 days ago
  • $15 - $15.25 per hour

     ...serve as a Housekeeper. You will play a key role in ensuring our guests experience the highest standards of cleanliness, comfort, and...  ...guest rooms and public areas while providing the highest level of service possible in an efficient, courteous, and professional manner by... 
    Hourly pay

    The Del Monte Lodge

    Cleveland, OH
    3 days ago
  •  ...Experience Specialist to manage all non-licensed aspects of the real estate transaction process. This is a fully remote role supporting agents and clients, ensuring seamless transactions from contract to close. Ideal candidates have at least 2 years of experience in real... 
    Contract work
    Remote work

    Anywhere Real Estate

    Cleveland, OH
    3 days ago
  •  ...their first travel idea through to their return home. Candidates should possess strong communication skills and experience in customer service, preferably in travel or hospitality. Responsibilities include managing bookings, providing accurate travel insights, and ensuring... 
    Remote work

    Sweetcarolinatravels

    Cleveland, OH
    3 days ago
  • Housekeeper - Parma Park Apartments We have an exciting opportunity and are searching for a positive and dependable housekeeper. In this unique role, we will also train you to fill in as a Leasing Consultant! ESSENTIAL JOB FUNCTIONS: Cleans business office,...
    Work at office

    Gross Residential

    Cleveland, OH
    3 days ago
  •  ...advancement opportunities for its associates? If so, we may have the perfect position for you! Responsibilities: Clean and service assigned guest rooms in a timely and organized manner, following procedures and hotel standards. Keep an organized linen cart that is... 
    Full time
    Temporary work
    Shift work

    HYATT Hotels

    Cleveland, OH
    5 days ago
  • $16 per hour

     ...House in Cleveland, OH. Job Purpose: Cleans and prepares guest rooms and public areas by meeting established standards of cleanliness...  ...guest satisfaction and maximize revenues. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right... 
    Hourly pay
    Daily paid
    Full time
    Immediate start
    Flexible hours
    Shift work
    Night shift

    Hotel Equities

    Cleveland, OH
    5 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Guest Service Agent. Be the first to apply!