GLCU Foundation - Housing Counselor

Job Description

Job Description

Award-Winning Workplace. People-First Culture.

Great Lakes Credit Union is proud to be recognized as an American Banker Best Credit Union to Work For and a Best Place to Work for Women in 2026.

Join a team where your contributions matter, your growth is supported, and great people make a difference every day.

Discover what makes GLCU a great place to build your career.

The salary range for this position is $47,504.29 to $71,256.63, with an anticipated hiring range of $47,504.29 to $59,380.46  based on qualifications and experience. The broader range reflects the full pay grade for the position, including future growth opportunities within the role 

The Housing Counselor is responsible for conducting homebuyer education and financial education workshops, housing counseling (includes pre-purchase, rental, and default foreclosure) and credit counseling services, including administrative responsibilities. Acts as the members’ most valued financial partner, taking every opportunity to understand and assess their financial needs and goals.

As the Housing Counselor, you will: 

• Represent the Housing Counseling Program as the initial point of contact, providing triage and intake, and scheduling appointments as needed.
• Manage and provide housing counseling services by meeting one-on-one with clients interested in, but not limited to home buying and maintaining homeownership through delinquency counseling, credit counseling, rental counseling, and general financial education.
• Organize and provide financial education classes covering the topics of, but not limited to money management, credit, mortgage loans, shopping for a home, post-purchase, foreclosure prevention, and avoiding predatory loans.  Weekends and evenings as necessary.
• Maintain client files and provide case management services. Follow-up with clients concerning matters discussed in counseling sessions.
• Provide assistance to the department supervisor on any reporting needs and requirements.
• Do weekly outreach and canvasing of local communities.
• Perform on-going casework management and follow-ups of client pipeline.
• Education of clients in the areas of, but not limited to bankruptcy, collection actions, court judgments, credit education, credit reports, fair housing issues, RESPA, FCRA, HMDA, consumer protection laws, condominium education, and student loans.
• Responsible for maintaining compliance with all applicable federal, state, and local rules and regulations, and following all GLCU policies, procedures and internal controls.
• All other duties as assigned.

Requirements needed for success in the role: 

• Bachelor's Degree or two years experience in financial counseling or related field.  
• HUD Housing Counselor Certification required or ability to earn within six months of employment.
• Bilingual Spanish, preferred. 

Benefits We Offer:

At GLCU, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package designed to support your well-being and help you thrive both personally and professionally. Here’s what you can expect:

• Competitive total compensation package: We offer a competitive total compensation salary structure that rewards your hard work and contributions.
• Health & Wellness: Enjoy comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. We also provide access to wellness programs and health membership reimbursement. The company paid Short Term Disability and Long Term Disability. 
• Employee Banking Benefits: Enjoy the flexibility and convenience with 24/7 digital banking, a network of more than 30,000 ATMs, 18 branches.
• Company Paid Life Insurance: Enjoy peace of mind with company-paid life insurance, providing financial protection for you and your loved ones.
• Generous Paid Time Off: Recharge and relax with a generous PTO policy and paid holidays.
• Retirement Savings Plan 401(k): Plan for your future with our 401(k)-retirement savings plan, complete with employer matching contributions to help you reach your financial goals.
• Professional Development: We are committed to your growth! Take advantage of our training programs, mentorship opportunities, and tuition reimbursement for continuing education.
• Employee Recognition Programs: We celebrate your achievements and milestones through various recognition programs.
• Diverse and Inclusive Culture: Join a vibrant team that values diversity and fosters an inclusive environment where everyone feels welcome and empowered.
• Community Engagement: Participate in our community service initiatives and volunteer opportunities to make a positive impact in the communities we serve.

Join us at GLCU and discover a workplace that invests in you! We’re the total package!

Great Lakes Credit Union is proud to be an Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.