Electrical Service Manager

Job Description

Job Description

Description:

We are looking for an experienced and driven Residential Electrical Service Manager to lead and grow our electrical service department.

This position is responsible for the day-to-day performance of the electrical service team, including technician development, revenue and KPI performance, customer satisfaction, safety, quality, and operational efficiency.

The ideal candidate is a strong leader who understands residential electrical service, knows how to coach technicians to provide options and solutions to homeowners, and can hold a team accountable while creating a positive, high-performance culture.

Why Join Us?

• Competitive Compensation : Earn an estimated $90,000–$120,000+ annually.
• Weekly Pay : Get paid every Monday!
• Benefits : Medical, dental, vision, and life insurance coverage for you and your family.
• Company-Matched 401(k ): Invest in your future with employer contributions.
• Paid Holidays + PTO: Enjoy paid company holidays in addition to accrued Paid Time Off.
• No On-Call Schedule : Maintain work–life balance with zero on-call requirements.
• Dispatch From Home : Start your day in a company-provided, fully stocked vehicle.
• Career Growth & Training : Access ongoing professional development from some of the best trainers in the industry.

Responsibilities

• Lead and manage the daily operations of the electrical department.
• Recruit, interview, hire, train, and mentor electricians and apprentices.
• Conduct regular ride-alongs, coaching sessions, and performance reviews.
• Ensure technicians provide exceptional customer service and maintain high-quality workmanship.
• Monitor department performance, including revenue, profitability, conversion rates, and customer satisfaction.
• Schedule and coordinate workloads to maximize efficiency and meet service demands.
• Ensure compliance with all local, state, and national electrical codes and safety regulations.
• Address customer concerns and resolve escalated service issues promptly.
• Collaborate with dispatch, customer service, warehouse, and other departments to ensure smooth operations.
• Develop and implement processes to improve productivity and operational efficiency.
• Conduct team meetings and ongoing technical and sales training.
• Review job quality, callbacks, and warranty work to identify improvement opportunities.
• Prepare reports on key performance indicators (KPIs) and present results to leadership.

• Journeyman or Master Electrician license.
• 5+ years of residential electrical experience.
• Previous leadership or management experience in an electrical service environment.
• Strong communication, coaching, and problem-solving skills.
• Experience with scheduling software and service management platforms (e.g., ServiceTitan or similar).
• Valid driver's license with an acceptable driving record.