Field Support Engineer

Overview Technical support role focusing on imaging/staging of desktops, laptops, and related devices; responsible for installation, configuration, troubleshooting, and end-user assistance across sites. Responsibilities Imaging, staging, testing, and cleaning PCs, laptops, monitors, printers, and other related hardware. Set up, configure, and add hardware peripherals; assist client internal IS technicians with large IMACs. Break-fix and IMAC support, periodic maintenance; respond to end-user issues via face-to-face interaction, telephone, or escalated help desk tickets. Provide technical support to end-users via telephone and in person; assist coworkers in resolution of technical issues and in execution of established processes and escalations. Balance and manage a constant service queue (e.g., Service Now); gather information to diagnose issues by evaluating symptoms; diagnose and resolve hardware and software issues. Collaborate with other departments to provide technical assistance; handle Wi-Fi and LAN access issues; perform VPN setup and troubleshooting. Identify priorities and route problems to appropriate resources; stay current with system information, changes, and updates. Carry out designated workstation installations and updates. Qualifications 4+ years of hands-on technical knowledge of laptop and desktop design and software installation. Familiar with standard concepts, practices, and procedures within the IT support field; able to rely on limited experience and judgment to plan and accomplish goals. 2 to 3 years’ experience in a break/fix environment; able to lift heavy equipment (PCs, monitors, printers); strong verbal and written communication skills; a degree of creativity and latitude required. Working knowledge of system hardware, printers, scanners, and other peripheral devices. Strong communication and customer service skills; experience providing IT technical support to senior leaders. Ability to visualize and troubleshoot complex issues remotely; highly developed analytical troubleshooting skills. Able to multi-task, work independently with minimal supervision and within a team. Ability to obtain and maintain manufacture warranty repair certifications (e.g., HP, Dell, Lenovo, Apple). Salary and Benefits Salary Range: $60,000-$70,000 per year. TCS Employee Benefits Summary: Discretionary Annual Incentive Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans Family Support: Maternal & Parental Leaves Insurance Options: Auto & Home Insurance, Identity Theft Protection Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement Time Off: Vacation, Time Off, Sick Leave & Holidays Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing #J-18808-Ljbffr