Principal Customer Success Manager - Ostro

Team: Professional ServicesCity: New York CityState: NY Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.The RoleAt Ostro, a business within Veeva, we're transforming how life sciences companies engage healthcare professionals through personalized, AI-powered experiences.We're looking for a strategic Client Services leader to build trusted partnerships with enterprise pharmaceutical clients, drive measurable business outcomes, and help shape the future of our platform. You'll serve as a trusted advisor to senior stakeholders, collaborate across Product, Engineering, Commercial, and Customer Success, and play a key role in growing our client relationships.If you enjoy solving complex business challenges, influencing product strategy, and delivering meaningful impact for global pharmaceutical companies, we'd love to meet you.What You'll DoServe as the strategic advisor for a portfolio of enterprise pharmaceutical clientsBuild executive relationships that drive client satisfaction, retention, renewals, and growthDevelop client strategies that maximize platform adoption and commercial outcomesTranslate analytics and campaign performance into actionable business recommendationsPartner cross-functionally to deliver exceptional client experiences and flawless executionChampion customer needs internally and influence the Ostro product roadmapIdentify and lead opportunities for account expansion while managing complex projects, budgets, and timelinesRequirements7+ years of digital marketing strategy, client services, or account management experience within a pharmaceutical, healthcare, or life sciences agencyProven success managing enterprise client relationships and growing strategic accountsDeep understanding of omnichannel digital marketing, including web, social, and digital engagementExpertise partnering with Medical, Legal, and Regulatory (MLR) review processes and FDA promotional guidelinesExperience supporting pharmaceutical product launches and promotional communications, including Veeva Vault PromoMats submissionsStrong analytical skills with the ability to translate performance data into strategic recommendationsExperience partnering with cross-functional teams to deliver complex client programsExcellent communication, presentation, and stakeholder management skillsWillingness to travel to client sites approximately once per quarter or as neededNice to HaveExperience with Veeva Commercial Cloud products, including Vault CRM.Experience across multiple therapeutic areas, such as oncology, immunology, or rare disease.Interviewing with VeevaWe value your time and believe in a transparent hiring process. Here is the process you can expect.Follow the application process and submit your resume.Within 3 days, you will receive a link to a personality assessment administered by a third party.Once you complete the assessment, our team will review your full application package and follow up via email with our decision.If moving to the interview stage, the process is as follows: A conversation with the hiring managerA practical case exerciseA final conversation with our group's Senior Leader.Once all interviews are complete, the manager will be in touch with a final decision.Perks & BenefitsMedical, dental, vision, and basic life insuranceFlexible PTO and company paid holidaysRetirement programs1% charitable giving programCompensationBase pay: $115,000 - $175,000The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.#LI-Remote#LI-PrincipalVeeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at View email address on click.appcast.io Where It’s Best for YouWork Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments.Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less.Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.Work at Veeva. Work where it’s best for you.