Overnight Dispatcher

Job Title

Assist in routing, scheduling, and assigning bus driver personnel; answer questions and record actions; respond to emergency telephone requests as appropriate, referring to supervisor as needed. Operate a two-way radio. Maintain computerized records and files.

Essential Duties And Responsibilities:

• Monitor and/or respond to a variety of calls including two-way radios and mobile phones; verify and monitor vehicle unit locations via computers; record all service calls; prepare, prioritize, and relay transportation requests including any emergency situations.
• Schedule daily bus routes in response to passenger service requests (same day service).
• Review, organize, and maintain trip manifests to maximize route efficiency.
• Check bus routes to ensure integrity of schedules.
• Maintain a variety of records and files related to the transportation operations.
• Maintain computer generated log of all service requests; update client information, driver hours, mileage and passenger information for reporting purposes; and respond to all calls and service requests promptly, with courtesy.
• Prepare daily trip schedules and reports.
• Respond to emergency situations as requested including hazardous and severe weather conditions.
• Coordinate with supervisors, police, and other dispatches as required.

Other Duties And Responsibilities:

• Collect, record, and prepare reports regarding transportation services.
• Verify and distribute information to appropriate staff.
• Prepare a variety of correspondence, reports, and documents as assigned and complete these task projects accurately.
• Coordination between drivers and mechanics to ensure vehicle maintenance is addressed.
• Perform other duties as assigned.