Senior Operations Manager

Description

About Mindspace

Founded in 2014, Mindspace is a leading flexible workspace provider with an expanding footprint in Europe, Israel, and the US. Our design-led office spaces and on-demand offerings, such as meeting rooms, event spaces, and daily offices, provide the ideal solution for enterprise companies, startups, small businesses, and entrepreneurs adapting to today's fast-evolving hybrid work environment. Mindspace is considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, Mindspace has over 15.000 members in 45 locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more.


Why you'll love working at Mindspace?

Mindspace is a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. You'll work with some of the best people in the industry, who love what they do. You'll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as a Mindspace employee, you'll be presented with long-term career opportunities globally.


Who is the ideal Mindspacer?

You're a team player. You take pride in what you do and have a mindset of "I'm all in" when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to 'read the room' and understand the professional environment you're in.


About the Position

This is a senior, full-time role leading operations and facilities across all US locations. You'll report to the Managing Director of North America, while partnering very closely with the Global Operations Director Community Manager teams, and Area Managers

This is more than a facilities role. You will be the sole person who drives and develops our operating model across the region - optimising cost out of the base without ever harming the member experience, negotiating our contracts to what we actually use, and building empowered site teams who own the day-to-day. Additionally, you will own the US operations budget, the regional budget target, the vendor relationships, the standards and compliance - and you'll be the go-to operational authority for the region.

What you'll own

• Own the US operations cost and the regional efficiencies that will help create and optimise targets - you drive the program end to end.
• Baseline → calibration → optimise: Put our method into practice: baseline each cost line to its actual need, recalibrate contracts to what we truly use, then optimise - Tender, procurement and demand-led services.
• Deploy the standards, routines, central catalogue and operations app so every US site runs the same way.
• Identify, size and land savings; track them against target and report progress
• Lead and develop the site teams (work with the CM teams)
• Partner with the Managing Director, whose Community and Area Managers run the day-to-day: you set the framework - standards, contracts, budget - and they deliver within it.
• Coach, train and mentor Area and Community Managers on routines, standards and app; be their go-to authority and first escalation for operational issues.
• Empower site teams to own first-line facilities (daily checks, fault logging, contractors, supplies) within clear spend authority; move specialist and macro work to the right contractors.
• Resolve cost-versus-service with GMs through shared KPIs,

Facilities, maintenance & health and safety

• Oversee building systems, cleaning and maintenance across the region; run preventive & corrective maintenance to best-in-class standard.
• Own health & safety, statutory compliance and security (access control, CCTV, security vendors) across the region.
• Be the escalation point for major facilities emergencies; liaise with landlords on compliance and contracts.
• Support new openings, fit-outs and construction projects in the US.

Vendors, contracts & procurement

• Own vendor relationships, SLAs and performance; negotiate terms and bundle contracts where it lowers cost.
• Run re-tenders with central procurement; keep contracts recalibrated to actual scope and usage; hold price through monthly vendor and quarterly business reviews.

Budget, cost & reporting

• Own and manage the US operations budget; monitor spend, close issues a
• Drive energy-efficiency, supply-chain and vendor savings; align budget to short- and long-term goals.
• Report monthly on KPIs, budget, savings vs target and member-experience health.

Requirements

What success looks like - first 6-12 months

• The US cost base recalibrated and key contracts renegotiated; the region tracking to its savings target.
• Standards, catalogue and app live across every site within the region
• Cleaning and services running demand-led, with member experience maintained or improved.
• A clear monthly line of sight on cost, compliance and vendor performance.

What you'll bring

• 5-10 years in operations / facilities management, ideally multi-site - a must.
• A track record of taking cost out while protecting service quality and the customer / member experience - a strong advantage.
• Hospitality background - strong advantage.
• Strong vendor negotiation and contract management.
• People leadership - building, coaching and developing site teams across multiple locations.
• Working knowledge of critical building systems (heating, cooling, fire & life-safety), security, IT and AV.
• Data-savvy and tech-savvy - comfortable with operations apps, dashboards and reporting.
• Exceptional project management and multitasking; able to travel across the region as and when needed (25% travel)

Critical competencies for success

• Change leadership - you can drive a new operating model and bring teams with you.
• Commercial & cost acumen - you read a budget and find the savings, without cutting into service.
• A great communicator, clear and concise, who can 'read the room'.
• Entrepreneurial, hands-on and dependable - getting the basics right matters to us.
• High integrity, self-aware and empathetic; a resourceful problem-solver, quick on your feet and a fast learner.

Salary Range : $100,000 - $130,000 annually (depending on experience and qualifications)