Director of Operations - Hawaii based (Relocation Available)

Job Description

About the Service Companies:

The Service Companies (TSC) is the premier service provider to the hospitality, gaming, healthcare, education, and corporate catering industries. With over 2,500 team members serving 750 locations across 39 states, TSC is dedicated to delivering exceptional service quality and performance. As a privately owned company under TPG Twin Brook Capital Partners’ ownership, TSC values a culture that empowers employee involvement and performance, driven by "The TSC Way." We’re Partners in Excellence, which means we are committed to achieving the highest quality standards and delivering exceptional experiences for our clients, team members, and the organization.

The company operates through three separate business groups:

Managed Services – Turn-key Hospitality/Casino Housekeeping, Stewarding, Third Shift Cleaning, Public Area Cleaning, Laundry and Kitchen Cleaning

Managed Services Staffing – Hospitality Staffing for the Resort, Casino & Event space.

Specialty Services – Window and Chandelier Cleaning, Pressure Washing, Pool Cleaning and Maintenance, Exterior Building Cleaning

Position Overview:

Responsible for managing the day-to-day operations of the hotel Stewarding, Public Area, and Kitchen Cleaning department in a large resort property. Director will also oversee the local housing and transportation program. Hospitality Stewarding department head experience or higher required, no exceptions.

Essential Duties:

\n
• Responsible for the overall management of the entire Stewarding and Public Area departments to include customer service scores and profitability
\n
• Manages a base of over 80 employees
\n
• Key interface between client property + senior management
\n
• Uphold the highest standards of cleanliness, safety, and conduct
\n
• Publicly recognizes and rewards employees
\n
• Coaches underperforming employees to improved performance
\n
• Ensures new employees follow the company training plan
\n
• Ensures proper documentation is completed as necessary
\n
• Ensures payroll is completed daily
\n
• Smiles and is friendly when interacting with co-workers, guests and property employees
\n
• Follows and teaches all required safety and standard operating procedures
\n
• Adheres to all company and regulatory policies. Reports any wrongdoing to corporate headquarters in Miramar, Florida
\n
• Available to work weekends, holidays, rotating shifts and long hours
\n
• Acts as a role model to other employees
\n

Skills and Abilities:

\n
• 5+ years prior Stewarding management experience in a large resort
\n
• Ability to understand, analyze and manage the monthly P&L
\n
• Ability to speak publicly addressing a large group
\n
• Ability to push and pull 50 pounds
\n
• Ability to remain standing for extended periods of time
\n
• Must meet company and client’s appearance standards
\n
• Ability to work with a variety of cleaning equipment and chemicals
\n
• Ability to perform all duties as required with or without an accommodation
\n
• Ability to motivate and respect a diverse team of hourly employees
\n
• Knowledge of Microsoft Suite
\n
• Spanish fluency highly preferred
\n