Head Teller

Location 85 Greensburg St. Delmont, PA 15626 Hours Monday - Thursday 8:30 am - 5:00 pm Friday 8:30 am - 6:00 pm Saturday 9:00 am - 12:00 pm (Must be flexible around branch hours) Function Operates a customer service window to provide customers with exceptional customer service on a variety of transactions, and either provides technical direction and training for other customer service representatives. Suggests solutions and options to customers and refers customers to appropriate areas of the bank. Resolves customer problems/issues/concerns in an accurate and efficient manner. Duties and Responsibilities Prove competencies in bank operations and demonstrate operational excellence by establishing accuracy and balancing skills with maintaining a balancing rate of 85% in accordance with Retail Policies and Procedure manual. Use of Bank's Computer Systems and knowledge of S&T policies and procedures to successfully operate a customer service window in an efficient and accurate manner. Utilize computer systems to properly identify customers, verify authenticity of the requested transaction, and complete required steps to protect the customer and the bank from fraud (including, but not limited to verifying balances, placing holds, and documenting proper identification). Accept checks for cashing, identify customers, verify endorsements and balances, and/or refer customers to branch management for authorization. Process deposits and withdrawals and perform related duties. Provide additional customer services, which may include bank money orders and other services. Accept various loan payments or other types of payments. Balance cash window daily. Ensure completion of ATM balancing & settlements daily. Ensure completion of Vault balancing daily. Maintain satisfactory Operation Assessment Readiness audit (OAR). Demonstrate knowledge of Consumer Bank Customer Service Standards and offer each customer exceptional customer service as expected in the Customer Insight surveys, scored by Avannis. Work directly with and support branch leadership (manager, assistant manager, retail services supervisor). Contribute to Branch goals and sales and service standards as outlined in branch playbook and detailed by Branch Management; execute professional sales and service behaviors in alignment with Bank's Our Shared Future purpose, five values and core drivers. Utilize the Sales & Service Opportunity tool to personally track customer(s) introduced to a banker. Identify customer needs, promote the bank's services, answer questions regarding banking matters, and direct customers to other branch team members for specialized products, solutions, and services. Identify customer needs for other services to expand the business relationship and develop new customers to increase market share and improve profitability. Provide services including processing night deposits, mail deposits and safe deposit admittance as needed. Perform duties in support of branch operations, such as monthly reports, reconciliations, and logs. Use resources provided to keep the branch and business lines, including Wealth Management, Mortgage, and Business Banking balanced and in compliance. Maintain a good working relationship with bank employees in other departments. Demonstrate strong interpersonal skills with the ability to work independently, as well as be motivated to work as a team player to contribute to the success of the branch and in turn, the organization. Attend and successfully complete training as needed (virtual, in‑person, online BVS, etc.). Perform additional duties as required. Education Requires a high school diploma or equivalent, plus specialized training or a two-year degree. Experience Two to five years general and specialized experience, specifically having the knowledge to prepare balance reports. Successful completion of the retail training program required. Physical Demands Operate a keypad device: 70% of the day; operate electronic equipment: 10% of the day; operate office equipment: 10% of the day. Stand for 2 hours per day in a straight position; sit for 5 hours per day in a leaning position. Routinely lift up to 10 lbs., 2 times per day. Max lift 20 lbs., one time per day. Must be able to occasionally lift and/or move up to 50 lbs. Use manual dexterity skills for typing and data entry up to 40% of the business day. Specific vision requirements include close vision of 18"-20" for computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Salary and Benefits Offered rates and salaries may vary based on geographic location, market data and on experience, education, and evidenced position specific skill requirements. For roles that are incentive eligible, payment is based upon the plan document and company, business, and/or individual performance. Equal Opportunity Employer Equal Opportunity Employer. #J-18808-Ljbffr