Remote Monitoring Support Specialist

At Akkodis, we use our insight, knowledge, and global resources to make exceptional connections every day. Akkodis is seeking an IT Support Specialist for our Louisville, KY based client to join their team

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Posit ion: IT Support Specialist
istLocati on: Louisville, KY (35% travel to sites)

The IT Support Specialist is responsible for providing day-to-day hardware and software support for restaurant locations, ensuring minimal disruption caused by technical issues and equipment failu res.
Provide onsite and remote support for restaurant technology environments impacted by hardware/software issues
Configure, deploy, and maintain BOH servers, manager workstations, printers, internet connectivity, wireless access points, phones, and POS terminals
Install, maintain, and troubleshoot cabling, TVs, and entertainment systems such as jukeboxes. Support implementation of new technologies and initiatives, including security cameras, Toast POS systems, and restaurant remodel projects
Participate in pre- and post-cutover activities, including system testing and validation of applications and infrastructure
Collaborate with the help desk and third-party vendors to diagnose and resolve technical issues efficiently
Train restaurant staff on accessing and using various systems and applications
Maintain and support KDS expo systems, monitors, credit card readers, and POS terminals

Equal Opportunity Employer/Veterans/Di

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.