Senior Manager- Business Resilience, Enterprise Workplace Solutions

This job posting is anticipated to remain open for 30 days, from 01-Jun-2026. The posting may close early due to the volume of applicants. Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns. Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career. View our Purpose, Inclusion and Citizenship Report. ¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating. The Senior Manager, Business Resilience is a key member of the Business Resilience Department within Enterprise Workplace Solutions and serves a critical role in enterprise crisis management. This position works across all divisions to develop, maintain, and continuously improve crisis management processes and plans to enable the firm to continue operating during disruptions such as outages, emergencies, or system failures. The ideal candidate will bring experience working cross-functionally or demonstrate the ability to effectively navigate complex organizational structures and influence decision-making. This role frequently operates in "the gray," where situations may be evolving and not all information is immediately available. As such, flexibility, sound judgment, and comfort with ambiguity are essential. This role plays a hands-on part in crisis preparedness, response coordination, and post-incident recovery, helping ensure the organization is ready to respond confidently and effectively when unexpected events occur. What You Will Do: * Contribute to the establishment of the firm's risk framework and supporting its implementation in Crisis Management * Build out the Crisis Management Program through documentation, maintenance, and embedding of the program enhancements in business areas * Support business areas by educating about the Crisis Management Program and assisting with assessing business impacts and building mitigation strategies * Partner with stakeholders across multiple departments and engage with leaders at varying levels of the organization * Leverage management reporting, summaries, and recommendations to manage risks and make trade-offs Required * Bachelor's degree in Business, Accounting, Finance, Information Services, or a related field * 6+ years of experience in Risk Management, Business Resilience, Technology, or related disciplines * Experience in Crisis Management, Business Continuity, Third Party Resilience, and/or Risk Management * Strong written and verbal communication skills * Certified Business Continuity Professional (CBCP) or Master Business Continuity Professional (MBCP) certification, or willingness to obtain Preferred * Master's degree (e.g., MBA) * Financial Services industry experience Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week effective June 1, 2026 At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received. Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law. Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.